TrustMark Consultation - Building stronger protection for home improvement customers

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For over 20 years, TrustMark has been the UK Government's endorsed quality scheme, helping people find trusted businesses for work in and around their home. Since we launched in 2005, we've worked closely with our Scheme Providers, consumer bodies, government and the sector to raise standards across the industry.

The home improvement sector is thriving, worth an estimated £38.5 billion a year, and the government's £15 billion Warm Homes Plan is set to bring a wave of new work to help make UK homes warmer, more comfortable, healthier and greener. That's a huge opportunity for the businesses doing quality work, and for the consumers who rely on them. It also means consumer protection has never mattered more.

Our own experience over the last few years, including building robust audit and data capability, has shown us where we can go further to support both consumers and businesses. Our latest Consumer Protection Report shows the consumers’ view of the support and protection they want and need. Together with the government's wider reforms to consumer protection for home upgrade schemes, that experience is shaping the changes that need to happen.

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These are significant changes to how the scheme works, so before anything is finalised, we want to hear from you.

Response Deadline: 11:59 pm on 27th October 2026

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