I don’t have a certificate to prove my registration, how do I get one?
TrustMark does not issue registration certificates and it may be something your Scheme Provider can provide. You and your customers can validate your registration using your unique TrustMark Licence Number, which can be found using our 'Find a Business' feature via the homeowner section of the website.
I have made an application to become TrustMark Registered - how long does it take?
If you have made an application using the TrustMark ‘How to Join’ function on our website and have not been contacted by your chosen Scheme Provider within 10 days, we would advise that you follow up with them regarding the progress.
How do I change the email address associated with my Business Portal or Retrofit Portal account?
Business Portal – You will need to contact your Scheme Provider who can update this in our system. Then contact TrustMark who will be happy to switch your details over.
Retrofit Portal – As the owner of the account, you can make these changes within the Retrofit Portal. You will need to log into the account using your existing credentials and add the new details as ‘new user’.
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.