Documents For Businesses
Here you will find key TrustMark documents, helpful guides and information for your business
Key Documents
348.1 KB, PDF
Customer Charter
This sets out the rights and responsibilities of customers receiving advice, installations, products, services or other work carried out by a TrustMark Registered Business
1.0 MB, PDF
Framework Operating Requirements
TrustMark engages with its Scheme Providers through a sub-licence agreement. Scheme Providers make a commitment to work within the TrustMark Framework Operating Requirements
435.1 KB, PDF
Code of Conduct
TrustMark protects consumers by connecting them with reputable tradespeople who have passed various checks and demonstrated their commitment to good practice and excellent customer service
Quality Management System
25.0 KB, XLSX
Approved Supplier List Register Principle
This document records details relating to your approved supplier list
22.8 KB, XLSX
Building Suitability Assessor Details
This document will record all details relating to your Independent Safeguarding Authority (ISA) Assessor
24.6 KB, XLSX
Company Sub Contractor Installation Details
This spreadsheet is designed to show you all relevant information relating to your Installer Company Sub-Contractor or Self Employed Installation Technicians
PAS2035 & Structured Retrofit Data
Best Practice Guides
380.5 KB, PDF
Solid Floor Insulation
Guide for designers, surveyors and installers considering the suitability of solid floors to receive internal thermal upgrades
1004.7 KB, PDF
Insulating Suspended Timber Floors
Guidance for insulating suspended timber floors
1.4 MB, PDF
Room in Roof Insulation
Guide for designers, surveyors, project managers and installers considering the suitability of roofs to receive internal thermal upgrades
Policies
682.0 KB, PDF
Consumer Vulnerability Policy
The purpose of the Consumer Vulnerability Policy is to set out our approach to supporting consumer vulnerability
721.2 KB, PDF
Solid Wall Reinstatement
This document outlines the process for the removal of sanctions and reinstatement of measures which could be conditional, on continued cooperation with applied sanctions
424.8 KB, PDF
Sanctions Policy
This policy ensures that we can continue to protect consumers while supporting our Scheme Providers, Registered Businesses, and Individuals in delivering quality and professionalism across the board
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
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