Designed to enable easy communication with customers from the first enquiry through to completion, the TrustMark Business Portal is a secure, convenient and free platform that supports Registered Businesses through every stage of a project.

You can upload your company biography, logo and photographs of completed projects, tailor your trade scope and specify your location coverage. As a Registered Business, you can see enquiries and requests from customers and respond to them, track progress and manage your business presence.

Within the portal, businesses have access to advice, guidance and template contracts all based around the Code of Conduct, providing clear legislative support that removes any confusion or ambiguity.

As a TrustMark Registered Business, you have the option to become Trading Standards Approved. This optional addition to your TrustMark registration provides even greater confidence for your customers through the successful completion of intelligence checks and provides you with the ability to display the ‘Trading Standards Approved’ status on your search results, and access to the ‘Trading Standards Approved’ logo for all documentation and marketing materials.

As a Registered Business, you can offer a range of flexible payment options through your Business Portal. This includes the ability to take debit and credit card payments and to offer finance packages for specific jobs between the value of £500 and £25,000, with a deposit of 25% or less.

TrustMark has partnered with BNP Paribas Personal Finance to offer the financial packages, providing smaller businesses with the opportunity to offer their customers the choice of no-fuss finance. Funds are paid to you once your customer has confirmed satisfactory receipt of the goods and/or services, taking the risk out of larger transactions. The interest rate is competitive at 9.9% APR with payment terms of up to 10 years.

There is no requirement to carry an FCA credit licence and you will receive training and supporting materials to assist with quote-building and a full understanding of the finance and payment process.

TrustMark’s low-cost Escrow service, delivered by Transpact, provides both Registered Businesses and your customers with a protective financial arrangement when entering into a contract for work to be done in or around the home.

This service allows customers to pay for the agreed work in advance or staged payments, with the money being released at agreed milestones. As a Registered Business, you can have peace of mind that you’re able to supply the materials and complete the job, knowing the funds for the job are available through the Escrow account.

We know that running your own business comes with risks, pitfalls and challenges, so we’ve teamed up with Churchill Expert to help you find the right level of insurance, tailored to cover your business. Not only does the partnership support high-quality trading standards, but it also provides comfort to consumers knowing the tradespeople they chose to work in their homes have appropriate cover. It’s just one of the ways we’re helping to ensure that our Registered Businesses have access to the best levels of protection and benefits in the industry.

Our Partnership with RESI, the UK's largest residential architecture practice, gives TrustMark businesses access to around £10,000,000 value of new residential projects each month.