Code of Conduct

TrustMark Registered Businesses have access to a range of benefits, some which are available now, and others that will be released in the coming months. TrustMark and our Scheme Providers work together in each sector to educate consumers on how to recognise those businesses that we know play by the rules and deliver the very best service to their customers.

Through our ongoing marketing and PR activities we aim to communicate the importance of using TrustMark registered businesses, as well as ensuring Registered Businesses are aware of the commercial benefits of involvement.

The Code of Conduct, which has been developed with Trading Standards, supports our businesses with information, guidance and legal responsibilities, removing any confusion or ambiguity.  Ultimately, the Code of Conduct helps businesses provide the best service to their customers while protecting themselves in the event of a dispute.