Updated 4th March 2026
What to do if Your Builder Stops Responding
If your builder has suddenly stopped responding, it’s important to understand your rights, the possible reasons behind the silence, and the practical steps you can take to protect your home, your money, and your project
First Steps and What it Really Means
Review the Building Contract
Document All Communication
Collect Evidence of Work Progress
Establish a Timeline of Events
Make a Formal Attempt to Contact the Builder
Explore Alternative Communication Channels
Propose Negotiation or Mediation
Engage the Builder's Trade Association or Warranty Provider
If the Business is TrustMark Registered
Edge Cases: More Complex Situations
When is it Considered 'Abandonment of Works'?
Moving Forward with Confidence
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Ten things you need to know about Artificial Intelligence (AI)
"The real value of AI will be in its ability to empower humans to make better decisions faster."
Using AI in the home improvements sector
Highlighting specific use cases for AI across trade professions.
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
