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TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home

 

When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that has been thoroughly vetted to meet required standards, and has made a considerable commitment to good customer service, technical competence and trading practices.

By ensuring all Registered Business adhere to and maintain these standards through our expert network of Scheme Providers, TrustMark gives consumers increased confidence and choice.  Additionally, in the event that a problem does arise, TrustMark offers a range of remedies to give further protection to consumers.

 

3 cornerstones of quality

Vetted Qualified

Technical Competence

Good Customer Service

Good Customer Service

Good Builder

Good Trading Practices

If you would like to know more about what we expect from our Scheme Providers and Registered Businesses, please take a look at the Framework Operating Requirements, Code of Conduct and Customer Charter documents, or alternatively you can Contact Us.

 

How we work

 

As a ‘not for profit’ social enterprise, TrustMark takes pride in continually investing in the scheme, supporting Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors.

TrustMark was established in 2005 in conjunction with Government, industry bodies and consumer protection groups.  Since this time, in response to the industry led, Government-commissioned Each Home Counts (EHC) review, the TrustMark remit has expanded to include all Repair, Maintenance and Improvement (RMI), Energy Efficiency and Retrofit measures, providing a level playing field of quality for consumers having work carried out in or around their home. 

TrustMark operates within a Master Licence Agreement issued by the Government’s Department for Business, Energy and Industrial Strategy (BEIS). 

 

Our goal is to achieve a position where consumers can engage firms in complete confidence that work will be of a high quality, protected and at the agreed costs. We work with the all industries in and around the home, helping to reduce consumer detriment, build consumer confidence and increase opportunities for quality firms.

TrustMark is overseen by an independent Board and supported by a network of newly developed Councils and Panel, introduced to support the Board in their strategic decision making. The Councils and Panel provide a robust two-way feedback process for the Board, specifically in the areas of consumer protection, consumer financial protection and industry insight. This structure enables TrustMark to expand its mission of reducing consumer detriment and enhancing consumer protection.

TrustMark delivers this consumer confidence through its expert network of Scheme Providers and their Registered Businesses.  TrustMark Scheme Providers commit to meeting the Framework Operating Requirements, and ensuring their Registered Businesses maintain required standards of technical competence, customer service and trading practices.