TrustMark requires that all Registered Businesses provide a minimum two-year financial protection mechanism for all works carried out in and around the home. This includes but is not limited to product warranties and workmanship. You can also protect
your investment with TrustMark's low-cost escrow service.
Many Registered Businesses will have the ability to offer you a more comprehensive financial protection cover, so make sure you request full details from their provider.
The financial protection mechanism will cover you against certain risks if the business were to cease trading for any reason. The protection on offer may vary slightly from business to business, depending on their provider – but whichever financial protection mechanism is on offer, it must cover all of the following:
*Prepayments
*2-Year Post Completion of Workmanship as a minimum
*Rectification of defects or major damage
*Non-compliance with Building Regulations
We have provided a list of financial protection providers that have not had
their financial protection mechanism approved by TrustMark, they have
been provided here to help direct consumers wishing to make a claim or
businesses looking for financial protection for non-ECO and ECO measures
where it is not compulsory to provide an approved appropriate guarantee
from the list below.
Before taking out the required financial protection, you should consult with the provider to ensure that it covers the specific products and/or systems you are using for the relevant measure(s) you are installing.
It is the responsibility of the ECO supply chain to determine whether a product/system is suitable and to ensure that it meets all relevant ECO requirements, in addition to any set out in the TrustMark approved guarantees; because a measure is eligible for a guarantee it does not automatically mean that it is ECO eligible.
When looking to install any of the Energy Company Obligation (ECO)
measures, TrustMark is pleased to announce to the supply chain that an
approved guarantee is now available for all these measures. The
information below provides full details of
which financial protection mechanisms are available, from which
providers, with the appropriate contact details to help you make the
necessary arrangements.
Please note, it is now a mandatory requirement that all 25 year ECO measures, as
listed below, are accompanied by an approved appropriate guarantee:
External Wall Insulation (EWI)
Internal Wall Insulation (IWI)
Cavity Wall Insulation (CWI)
Hybrid Wall Insulation
Park Home Insulation
Room-in-Roof
Insulation
Under Floor Insulation
We have created a simple infographic to explain what the requirement is for each measure.
Please click on the image to expand.
Below, you will find the current list of Approved Appropriate Guarantees:
