All TrustMark Scheme Providers are required to offer an independent Alternative Dispute Resolution (ADR) service, which means there is a system in place to deal with disputes between you and your customer in the unlikely event they should arise.

Feedback made simple

If you have recently carried out work for a customer, encourage them to use the free feedback process.

Customer feedback can help your business grow, raise your TrustMark profile and allow new customers to see the great work you are capable of!

Every step is taken to ensure the feedback is genuine, which includes a validation step by you, ensuring the request is from a genuine customer.

Using the Feedback Cards

At the end of a job, TrustMark Registered Businesses can leave feedback cards with a link to the feedback section of the website.  Alternatively, Registered Businesses may choose to email customers a link to their feedback page. 

Customers can search for the name of the Registered Business using the 'find a local business' facility and select 'Leave Feedback' from their profile page.  Once done, the Registered Business will receive a notification to validate the customer and allow feedback to be submitted.

Feedback is viewed and approved within 5 working days.


  or call us on 0333 555 1234 if you would like to find out more about the feedback service, or request additional feedback cards. cards.