Helping Our Registered Businesses

What does a compliant Quality Management System (QMS) system look like?

Do you need a compliant QMS system?

A quality management system is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organisation's purpose and strategic direction.

TrustMark has developed some tools to help support you through your journey in achieving a bespoke Quality Management System (QMS) which will help you define the processes and procedures followed by your business in the completion of your customers work, whilst achieving quality policies and objectives. A compliant QMS is a vital part of the application process for PAS 2030:2017 & PAS 2030:2019, which is the industry specification to which all energy efficiency installers must be certified and compliant with to participate in ECO and now the Green Homes Grant Scheme.

To help you, we have developed a guide to support your planning, development and documentation of your QMS so you can be confident you are delivering your services and products to meet the required standard. Once you have completed this step, and met the core requirements, you can apply to be assessed by a UKAS Accredited PAS 2030 Certification Body on whether you have in place a documented and operational QMS which will support the installation of the energy efficiency measures you wish to carry out, and complies with the technical requirements outlined by PAS 2030:2017/2019.

This version of the guide and supporting spreadsheets are based on an installer business where a single individual is responsible for the activities covered (e.g. a sole trader, or similar organisation with one primarily active individual) ; also you should talk to your Certification Body of choice to find out more about PAS 2030 certification.

We hope that you find these documents of use but it is important to mention that TrustMark accepts no liability for the way in which this guide is used and that the use of this guide does not guarantee successful certification.

Never has the opportunity for businesses to develop and grow and support the delivery of government initiatives such as the Green Homes Grant been so great. Companies certificated to PAS 2030:2017 and PAS 2030:2019 can deliver to these government recognised standards which are instrumental in enhancing consumer protection and confidence.

Download our free QMS guide and supporting files