We are committed to safeguarding the privacy of any data we hold for whatever reason including the data displayed on our website and that supplied to us through the use of a TrustMark APP; this policy sets out how we will treat that personal information.

We take the issue of privacy and security of data very seriously.

What information do we hold?

a. Member firms contact information that is displayed by TrustMark that has been received from a scheme operator using a CSV file for the purpose of allowing visitors to carry out a postcode search.

b. Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

c. Any other information that you choose to send to us. 

Cookies and Google Analytics

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

Using your personal information

Personal information submitted to us via this website or any TrustMark APP that could be used for the purposes specified in this privacy policy.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website or a TrustMark APP;

(d) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology. 

(e) provide third parties with statistical information about our users - but this information will not be used to identify any individual user; 

(f) deal with enquiries and complaints made by or about you relating to the website or any TrustMark APP; and other uses.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.


We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you.
Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

If you are a member firm and you wish to amend any of your data please do this through the scheme operator through which you joined TrustMark. 


If you have any questions about this privacy policy or our treatment of your personal information, please email us.