TrustMark Appoints New Chair

Jun 13, 2022, 15:11 PM by Rhys Jones

Today I am delighted to announce that Chris Pond has been appointed as Chair to the TrustMark Board. Chris will be succeeding myself with immediate effect, as I will be reverting back to a Non-Executive Board director role. I have seen TrustMark’s growth escalate over the last 18-24 months, and I know Chris is ideally placed to enable that journey to successfully continue.

Chris brings a wealth of experience, insight and expertise gained across numerous Ministerial, Chair, CEO and Director roles in government and the public, private and not-for-profit sectors. These include former Director and Head of Consumer Affairs of the Financial Services Authority, serving as Work and Pensions Minister and as a member of the Treasury ministerial team as well as CEO of two national charities.

Commenting on his appointment, Chris said:

“I am honoured to be joining TrustMark at such a pivotal time in the organisation’s journey. The UK faces some real challenges delivering quality over the coming years – progression towards net zero, an ageing housing stock and energy price rises adding to the cost of living crisis. The best and quickest way to help families reduce their energy costs is through improved energy efficiency.  I believe TrustMark’s role is central to meeting some of these key challenges. The work already being done by the team in the areas of quality assurance, raising standards and consumer protection is laying strong foundations. We will continue to build on this by working in partnership with our Scheme Providers, businesses, consumer groups and policymakers.

“We are fortunate to have a distinguished Board and such a passionate and committed team within the organisation and I am excited about the opportunities that lie ahead for TrustMark. I look forward to working with the Board and the Senior Leadership Team to further develop our key stakeholder relationships and support the organisation’s continued growth and success.

“Lynn has overseen a successful transition and challenging period of growth for TrustMark and I feel privileged to take over from her. I would like to thank her for her unwavering commitment to TrustMark and her leadership of the Board during the last two years.

Lynn Hugo

Interim Chairperson, TrustMark


For more information contact:

Sue Beeson, PR Manager

07741 647500 (Mon-Weds)


Notes to Editors:

TrustMark is the only Government-endorsed Quality Scheme covering work carried out in or around the home. Operating across the UK, TrustMark is a not-for-profit social enterprise that continually re-invests in the scheme to support Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors.

Established in 2005, TrustMark has since expanded its remit following the Each Home Counts (EHC) review in 2016 to include all Repair, Maintenance and Improvement (RMI), Energy Efficiency and Retrofit measures. From 1 July, 2021, on behalf of Ofgem, TrustMark will be responsible for the Energy Company Obligation Technical Monitoring. From this date, this work will be subject to TrustMark’s Quality Assurance Framework.

TrustMark operates within a Master Licence Agreement issued by the Government’s Department for Business, Energy and Industrial Strategy (BEIS). 

Consumers can access TrustMark registered businesses via the online directory:

Tradespeople wishing to register with TrustMark can find out more via: