TrustMark's approved Scheme Providers (which include trade associations, local authorities / Trading Standards, certification inspection schemes and commercial organisations) check the performance of all the businesses signing up to TrustMark
through their schemes.
If you have a dispute with a business and are unable to come to a resolution, you will need to escalate the dispute to the business’s Scheme Provider. If you are unsure who the Scheme Provider is, please refer to the TrustMark website and look under “Find a Tradesperson” for the business you are unhappy with. Under the details of the business, you will see the Scheme Provider they are registered with.
If there is more than one Scheme Provider, please check the trades covered under each to ensure you contact the right one.
See Our Scheme Providers