Whether the job is big or small, there are certain steps we advise you to take. For your own protection, please take a few minutes to read this advice. Following these guidelines could save you time, money and a lot of stress.
If a business is TrustMark registered, it is working to a Code of Practice set down by an approved Scheme Provider. This stipulates the standards they are required to work to, the legislation they must adhere to and the levels of customer service and trading practices that TrustMark registration requires.
TrustMark Registered Businesses are checked and monitored against recognised British, international or industry standards. We ensure you receive a good standard of workmanship and that any complaint will be treated fairly if there is a problem. If you are unhappy with the service you have received from a TrustMark Registered Business, please see further guidance here.
A Registered Businesses' trading record and financial position is checked when they first join TrustMark, however such checks cannot guarantee a business will not hit financial difficulties. For this reason, we insist all Registered Businesses provide a warranty that provides increased protection if the firm goes out of business.
TrustMark's approved Scheme Providers (which include trade associations, local authorities / Trading Standards, certification inspection schemes and commercial organisations) check the performance of all the businesses signing up to TrustMark through their schemes.
We do. The TrustMark Compliance Team monitors approved Scheme Providers on behalf of the TrustMark Board. The Board reviews each approved Scheme Provider's performance, taking into account the operation and processes of each organisation, measuring against the criteria outlined in the TrustMark Framework.