Our form is designed to guide you through the process
How to Make a Complaint
Make a complaint against a TrustMark Registered Business here, this form is designed to guide you through the process.
Most problems can be resolved quickly and easily by contacting the business directly and the aim of this online form is to support you with this.
Before you make a complaint using our platform we need to ask you a few questions to check that it is something that we are able to help with.
TrustMark’s Role & Responsibilities in relation to Complaints
Please note: Our role is not to investigate individual consumer complaints but to ensure that your complaint is handled appropriately by our Scheme Providers who in turn ensure their Registered Businesses do the same.
Complaint Form
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
