How We Operate
TrustMark has operated at the intersection of consumer protection and trade since its inception in 2005, under a Master Licence Agreement issued by the Government Department for Business, Energy and Industrial Strategy.
Scheme Providers (which may be certification bodies, competent person schemes, trade associations or inspection bodies) can join TrustMark following a detailed application process. Their members can then choose to become Registered Businesses, who must meet robust criteria relating to technical competence, trading practices and customer service. These are detailed in TrustMark's Code of Conduct and Customer Charter.
Unlike many other trader approval schemes, TrustMark is a not-for-profit organisation and is registered as a Social Enterprise mark. Profits are continually reinvested into the scheme to improve levels of service and enhanced consumer protection.