We understand that sometimes experts use unfamiliar language, or technical terminology. That's why we have created the Jargon Buster to help you cut through the confusion with your home improvement.
Jargon Buster
A quick and inexpensive method of dispute resolution resulting in an immediately enforceable, non-binding dispute settlement by an Adjudicator.
In very simple terms, cancellation rights usually apply where:
- the job costs more than £42
- you are at the customer’s home
- you agree the contract with them there and then
The customer has a cooling-off period to change their mind for any reason; in the case of goods, this starts from the date of the contract and ends 14 days after the day that the goods were delivered, or in the case of a service, from the date the contract was agreed.
You’ll find more advice on Trading Standards regulations here: www.businesscompanion.info