In very simple terms, cancellation rights usually apply where:
- the job costs more than £42
- you are at the customer’s home
- you agree the contract with them there and then
The customer has a cooling-off period to change their mind for any reason; in the case of goods, this starts from the date of the contract and ends 14 days after the day that the goods were delivered, or in the case of a service, from the date the contract was agreed.
You’ll find more advice on Trading Standards regulations here: www.businesscompanion.info