Consumer protection is at the heart of everything that TrustMark does.  Our aim is to become the most trusted and widely used quality mark, by both consumers and businesses, in the UK home improvement sector.

Consumers have the right to expect the best when employing tradespeople to work on their property - TrustMark continually strives to achieve this.  The TrustMark 'Customer Charter' sets out the rights and responsibilities of any customer receiving advice or services carried out by any TrustMark Registered Business.

Through their commitment to customer services, all TrustMark Registered Businesses work hard to ensure each project goes smoothly, however sometimes even the best laid plans don't go off without a hitch. 

At TrustMark, working with our Scheme Providers, we aim to resolve your dispute with as little pain as possible as we appreciate this can be stressful and time consuming. 

These are the steps you need to follow if a dispute occurs between you and a TrustMark Registered Business



Alternative Dispute Resolution process