Sometimes, even the best laid plans don't go off without a hitch. At TrustMark, working with our Scheme Operators, we aim to resolve your dispute with as little pain as possible as we appreciate this can be stressful and time consuming.

Follow this simple infographic to see the steps you need to take if a dispute occurs between you and a TrustMark registered firm:

Alternative Dispute Resolution process

If you have followed this route and still have a complaint, your next step is use the TrustMark or Scheme Operator ADR process. You can find out more about Alternative Dispute Resolution by clicking here.