TrustMark Press Releases


Nov 28, 2016, 12:21 PM by Georgina Watkins

In support of National Consumer Week (28 November-2 December 2016), TrustMark, the only Government-endorsed scheme for all trades in and around the home, is advising consumers and businesses to brush up on their consumer rights and legal obligations in relation to consumer redress. 

‘Switched On’ is the theme of National Consumer Week and is being run by Citizens Advice, the Chartered Trading Standards Institute (CTSI) and the Department for Business, Innovation and Skills.  The aim of the campaign is to let consumers know they can ask for a refund, repair or replacement if something goes wrong, and if required, they can exercise their rights, whether that be product safety or any service that a business has sold them.  These provisions are in the Consumer Rights Act 2015, which came into force last year.

When the Consumer Rights Act 2015 came into force last November, TrustMark jointly developed assured advice for its 13,000 registered firms with Buckinghamshire and Surrey Trading Standards, as part of a dedicated primary authority scheme.  This support and guidance provided information about the consumer rights and remedies as well as scenarios and advice regarding the main requirements of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as regards cancellation periods.

Simon Ayers, Chief Executive of TrustMark, said: “National Consumer Week is an important campaign and helps consumers’ focus their minds on understanding their rights and businesses’ their legal responsibilities.  By taking a responsible and proactive approach will avoid difficulties further down the line, which is ultimately better for the business and the customer.  Customers want to be treated fairly and businesses that understand their customers’ rights can also expect repeated and trouble-free custom from them.

Leon Livermore, CTSI chief executive, said: “Consumers who know their rights shop with confidence, saving time and money, which is good for all concerned.  People should consider their rights whenever they make a purchase - nobody wants to give or receive a defective product but it is important to know how to resolve any issues, should they arise.”

To stay up-to-date with developments at TrustMark, visit or follow us on twitter @TrustMarkUK

To obtain free and impartial business advice on the Consumer Rights Act, visit the government-sponsored website




Issued on behalf of TrustMark - For further information, please contact:

Georgina Watkins, Tel: 07595 158460, Email:


Notes to Editors


  • TrustMark is not an advertising directory or a website that sells leads. It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS). As a not-for-profit organisation it does not make money from consumers.


  • TrustMark’s website has an easy to use UK wide postcode search facility, which provides details of more than 21,000 licensed trades and has the largest database of accredited tradespeople in the country.


  • All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.

  • TrustMark firms make a commitment to work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure.