What is TrustMark? - Government Endorsed Quality

Apr 17, 2019, 10:29 AM by Laura Bean
TrustMark is the only Government Endorsed Quality Scheme for work carried out in or around the home. Here is a little more information on what that means to the consumer.

TrustMark knows that when it comes to find-a-trader schemes, there are a number of brands in the market, all competing for consumer attention.

With regards to this we do have one critically important element that differentiates TrustMark from these other businesses:  TrustMark is the only Government Endorsed Quality Scheme that covers the whole of the Repair, Maintenance & Improvement; Retrofit and Energy Efficiency sectors.

Back in 2005 TrustMark was established in conjunction with Government, industry bodies and consumer protection groups.  Over time the Government has gone through many transitions, however their support of TrustMark has endured.  In 2016, based on the findings of the Each Home Counts review, the Department for Business, Energy and Industrial Strategy (BEIS) confirmed that TrustMark would expand to become the brand delivering all-encompassing quality for any work carried out in or around the home.

TrustMark operates through a Master Licence Agreement issued by BEIS and is overseen by an independent Board, which is in turn supported by a network of panels and councils to guide the Board as they develop TrustMark’s strategy.

Ultimately, TrustMark is tasked by the government to ensure that whatever type of business you are seeking to engage around your property, you can be certain that TrustMark Registered Businesses meet required standards as set out in our Code of Conduct.

The Code of Conduct outlines everything our Registered Businesses are expected to do with regards to customer service and good trading practices.  Their chosen Scheme Providers will also ensure they meet requirements around technical competence.

If you want to be a TrustMark Registered Business, you will be required to be a member of a Scheme Provider and be able to demonstrate consistent quality in these areas.  We believe these requirements genuinely protect consumers in a meaningful way and we are rightfully proud of our status as the Government Endorsed Quality Scheme for work carried out in or around the home, as it is what sets us apart from other schemes. 

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