Updated 13th April 2026
Who is Responsible for Fixing Problems With Building Work?
This guide sets out who is responsible for putting things right, what your legal protections are, and what options are available to you if a trader is unwilling to resolve the issue.
The Short Answer: Responsibility Sits With the Trader
What the Law Says
What Steps Should You Take First?
What if the Tradesperson Refuses to Help?
What if the Tradesperson Has Disappeared or Gone Out of Business?
Building Control and Trader Responsibility: What Is the Difference?
Why Using an Accredited Tradesperson Makes a Difference
How TrustMark Can Help
Protecting Yourself Before Work Begins
Blog
Whether the job is big or small, there are certain steps we advise you to take
Repair and Maintenance Guide
This guide offers practical advice on home repairs, covering permissions, safety, certificates, and when to hire qualified experts
5 Festive Tips For Hiring A Tradesperson
Don’t let rogue traders ruin your festive season
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
