Trustmark has sat at the intersection of quality trades and consumer protection since its inception in 2005.
Following the 2016 publication of the Each Home Counts review, TrustMark's remit expanded to become the all-encompassing mark of quality for consumers to recognise and trust when having work carried out in and around their homes.
The TrustMark brand underwent a significant refresh to reflect the enhanced role of the organisation while retaining its core functions of improving consumer protection and championing the businesses we know are doing the right thing.
As a result of these changes at TrustMark, there was an opportunity to develop several new services, which we believe will benefit all our Registered Businesses as well as the consumers that rely on them.
The new TrustMark portals provide a secure and convenient platform for businesses and consumers to communicate through. This free service allows potential customers to find TrustMark Registered Businesses and request quotes directly through the system. Businesses can then respond and, entire projects can be managed through the portal from quote to completion.
Businesses and their customers can upload questions, photographs and documents relating to ongoing projects, and there are plans to incorporate card payment, payment protection and finance options shortly.
Our businesses can promote themselves more effectively as they can add logos, descriptions, photographs of past work and can identify areas of specialism and the locations they cover.
There are plans to develop the functionality of these portals, and further enhance the range of benefits TrustMark plans to assist our Registered Businesses and their customers, which will be announced in due course.