Why TrustMark?
Why you should use a TrustMark Registered Business
Key Consumer Benefits
Finding the right tradesperson for any job around your home can be a daunting prospect. There’s a lot to think about and you want to be sure you make the right decision, whatever the size or scale of the job.
Choosing a TrustMark Registered Business means some of the legwork has already been done for you, so you can have the confidence the job you want should be carried out professionally, to high standards and with protection in place.
Help in finding the right tradesperson for the job
TrustMark’s online directory enables you to search for a tradesperson who is TrustMark Registered. There are around 15,000 Registered Businesses on the directory so you can choose the type of business you need, whatever the job.
Confidence in making the right choice
TrustMark is the UK’s only Government Endorsed Quality Scheme. Our Scheme Providers and Registered Businesses work in accordance with our codes and charters as well as the codes of practice relevant to their industry. This means that when you choose a TrustMark Registered Business, you are accessing the most comprehensive level of protection available.
Peace of mind about quality of work and customer service
Whether you are looking for an electrician, a plumber or a landscape gardener, the TrustMark logo is a reassuring sign of quality and standards. TrustMark Registered Businesses are required to adhere to high standards of technical competence, customer service and trading practices, all underpinned by our Customer Charter, the Code of Conduct and the Framework Operating Requirements. Read the full Customer Charter below:
How you are protected
TrustMark Registered Businesses provide a minimum two-year guarantee for all works carried out in and around the home which includes but is not limited to, product warranties and workmanship. You can also choose to protect your payments with TrustMark’s low-cost escrow service as further protection.
Support should things go wrong
As part of the Customer Charter and the Code of Conduct, every TrustMark Registered Business must have a clear, fair and transparent complaints process. Businesses are monitored by their Scheme Provider and their work and practices are checked to make sure they are maintaining the high standards required, but occasionally things can go wrong. Most things can be resolved quickly and easily with the business directly but if this is not possible, further avenues are open to help resolve a problem, including ultimately, the Disputes Resolution Ombudsman, of which TrustMark is a member.
Free Homeowner Portal to contact and talk direct to businesses
Create your own ‘Homeowner Portal’ for easy communication with businesses from your first enquiry to completion. Within the portal, you have access to advice, guidance and template contracts based on the Code of Conduct, providing clear legislative support that removes any confusion or ambiguity.
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
