Finding the right tradesperson for any job around your home can be a daunting prospect. There’s a lot to think about and you want to be sure you make the right decision, whatever the size or scale of the job.

Choosing a TrustMark Registered Business means some of the legwork has already been done for you, so you can have the confidence the job you want should be carried out professionally, to high standards and with protection in place.

 

Key Consumer Benefits

  • Help in finding the right tradesperson for the job
  • Confidence in making the right choice
  • Peace of mind about the quality of work and customer service
  • TrustMark Customer Charter
  • Support should things go wrong
  • Minimum two-year financial protection

 

Help in finding the right tradesperson for the job

 

TrustMark’s online directory enables you to search for a tradesperson who is TrustMark Registered. There are over 15,000 registered businesses on the directory so you can choose the type of business you need, whatever the job.

 

Confidence in making the right choice

 

TrustMark is the UK’s only Government Endorsed Quality Scheme. Our Scheme Providers work in compliance with our Framework Operating Requirements and our Registered Businesses commit to the Code of Conduct and Customer Charter, as well as the codes of practice relevant to their industry. This means that when you choose a TrustMark Registered Business, you are accessing the most comprehensive level of protection available.

 

Peace of mind about quality of work and customer service

 

Whether you are looking for an electrician, a plumber or a landscape gardener, the TrustMark logo is a reassuring sign of the quality and standards they are required to uphold. TrustMark Registered Businesses are required to adhere to high standards of technical competence, customer service and trading practices, all of which are underpinned by our Customer Charter, the Code of Conduct and the Framework Operating Requirements.

 

TrustMark Customer Charter

 

TrustMark Registered Businesses are committed to upholding the Customer Charter. As well as helping you understand what to expect from a TrustMark Registered Business, the Charter also provides guidance on how to make sure your project runs smoothly from start to finish. You can read the full Charter here but in summary, it means that a business will:

  • Do what it says it will do
  • Act in a responsible and professional manner
  • Give you the right information at the right time, being clear and transparent
  • Provide you with clear, understandable and detailed contracts
  • Do its best to resolve any concerns or complaints

 

Support should things go wrong

 

As part of the Customer Charter and the Code of Conduct, every TrustMark Registered Business must have a clear, fair and transparent complaints process. Businesses are monitored by their Scheme Provider and their work and practices are checked to make sure they are maintaining the high standards required, but occasionally things can go wrong. Most things can be resolved quickly and easily with the business directly but if this is not possible, further avenues are open to help resolve a problem, including ultimately, the Disputes Resolution Ombudsman, of which TrustMark is a member.

 

How you are protected

 

TrustMark Registered Businesses provide a minimum two-year guarantee for all works carried out in and around the home which includes but is not limited to, product warranties and workmanship. Our independent Financial Protection Panel assesses whether TrustMark Registered Businesses have the correct financial protection mechanisms in place to meet the high standards required within the TrustMark scheme. You can also choose to protect your payments with TrustMark’s low-cost escrow service as further protection.

 

Free guidance and information to homeowners

 

TrustMark provides a wide range of free guidance and information to homeowners, helping you to make the best decisions when it comes to improving or maintaining your home.

 

Free Homeowner Portal to contact and talk direct to businesses

 

Designed to enable easy communication with businesses from first enquiry to completion, the TrustMark 'Homeowner Portal' is a simple-to-use platform to support Consumers with every stage of a project. Within the portal, consumers have access to advice, guidance and template contracts based on the Code of Conduct, providing clear legislative support that removes any confusion or ambiguity.