TrustMark Scheme Providers

TrustMark Scheme Providers work with businesses to drive up standards, have a commitment to high-quality work and excellent customer service

Working Together To Improve Standards & Consumer Protection

We work closely with our Scheme Providers and Registered Businesses to advance and improve the standard of works carried out in and around the home and help to promote these accredited tradespeople to homeowners.

By becoming TrustMark registered, businesses can demonstrate their ongoing commitment to customer service, high standards and continual improvement.

TrustMark licences and audits over 35 Scheme Providers with over 15,000 Registered Businesses. These encompass 156 different service types and include everything you might expect: plumbers, electricians and builders to a few you might not: carpet cleaners, landscape gardeners and leadwork specialists, plus most trades in-between.

Under the TrustMark Framework Operating Requirements, Scheme Providers are responsible for the conduct of their members and must do their best to help resolve disputes between businesses and their customers. If the dispute is complex, the Scheme Provider may suggest using an independent Alternative Dispute Resolution (ADR) provider to help resolve the matter.

At TrustMark we understand that dealing with disputes can be stressful and our priority is to help consumers achieve fair, timely and cost-effective solutions. Our role is not to investigate specific consumer complaints, but we work closely with our Scheme Providers, and their Registered Businesses, to ensure that the correct processes and procedures within the TrustMark scheme have been followed.

Arboricultural Association

Arboricultural Association

The AA is a scientific and educational organisation, keen to promote the care and value of trees in none forest settings

The Association of Professional Landscapers

The Association of Professional Landscapers

The APL provides homeowners with greater assurance when selecting a landscaper, with the appropriate insurance

Association for Technical Monitoring Agents

Association for Technical Monitoring Agents

ATMA promotes the role of technical monitoring agents within the UK government's energy efficiency schemes

British Assessment Bureau

British Assessment Bureau

BAB prides itself on offering internationally recognised, award-winning certification for their clients

British Board of Agrément

British Board of Agrément

BBA help the construction industry build confidence in the solutions throughout the entire supply chain

British Pest Control Association (BPCA) logo

British Pest Control Association

BPCA is the UK pest management association for the public health pest control industry

Blue Flame Certification

Blue Flame Certification

BFC offers certification in Gas, Oil, Electrical, Solid Fuel, Building Services, Renewables and Energy-Efficiency

Association For Audio Visual Professionals

Confederation Of Aerial Industries

CAI is the UK's trade association for businesses across the whole spectrum of delivering video, audio and data

CERTASS

Certass

Certass is Government authorised to operate a Competent Person Scheme and is a UKAS accredited Certification Body

Consumer Protection Association

Consumer Protection Association

The CPA is a national organisation that connects accredited home improvement installers with consumers, for over twenty years

Digital Building Services

Digital Buildings

Digital Buildings operate a Net Zero Retrofit Framework for lenders and their six million mortgage borrowers needing to make energy-efficiency improvements to their homes

Diversity

Diversity

Diversity help develop businesses by providing infrastructure support services and management expertise where they need it most

Dulux Select Decorators

Dulux Select Decorators

All potential Dulux Select Decorators are required to undergo a rigorous assessment in order to become members of them

Electrical Contractors Association

Electrical Contractors Association

ECA has been a driving force in the electrotechnical and engineering services industry since the Association's formation in 1901

ecmk

ecmk

Established in 2003, ecmk is a government-approved provider of accreditation, training, certification and software

Elmhurst Energy

Elmhurst Energy

Elmhurst Energy is an accreditation scheme for Energy Assessors. Providing first-class technical support, software and training

FairTrades

FairTrades

FairTrades help you find the best tradesman for the job, with all members going through a rigorous vetting procedure to ensure you get the best work possible

Federation Of Master Builders

Federation Of Master Builders

The Federation of Master Builders is a trade association in the UK construction industry representing the interests of small and medium-sized building companies

FENSA

FENSA

FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors, across England and Wales

HIES

HIES

HIES is a consumer protection organisation covering the installation of renewable energy and home energy efficiency products

Insulation Assurance Authority

Installation Assurance Authority

The IAA is an independent body providing assurance and confidence to homeowners, key stakeholders and funders for insulation works

Independence

Independence

Independence work with tradespeople with the highest standards of workmanship and customer care, ensuring customers are protected and contractors supported

Kbsa

Kbsa

Kbsa is dedicated to upholding the Association's high standards of design, supply, installation and customer service throughout the KBB industry

Lead Contractors Association

Lead Contractors Association

The LCA's goal is to maintain and endorse quality standards within the lead worker's industry

Magnet

Magnet

Magnet knows how important a kitchen is to family life. They are dedicated to creating your ideal kitchen and only use our Registered Businesses

Napit

NAPIT

NAPIT is a government-approved UKAS accredited membership scheme operator in the building services and fabric sector

NetRet

NetRet

NetRet provides training, accreditations and support for the housing sector, contractors, individuals and self-employed in the UK to deliver energy-saving works to homes

National Carpet Cleaners Association

National Carpet Cleaners Association

NCCA's mission is to establish and maintain professional standards within the carpet, soft furnishings, leather and hard floor cleaning industry

National Federation Of Roofing Contractors 

National Federation Of Roofing Contractors 

NFRC seek to provide standards and guidance to their members, promoting roofing as a skilled, professional sector within the wider construction industry

National Inspection Council For Electrical Installation Contracting

NICEIC

NICEIC is dedicated to ensuring that the electrical installation that their members undertake meets the standards expected to keep us all safe

Oftec

OFTEC

OFTEC aims to promote the highest professional and technical standards for technicians working in the heating and cooking industries

Property Care Association

Property Care Association

PCA aim to promote high standards of professionalism and expertise within the sectors that impact our property

Quidos

Quidos

Quidos' mission and values are to provide individuals and companies in the building services sector with the leading tools that enable them to operate successfully

Renewable Energy Consumer Code

Renewable Energy Consumer Code

RECC sets out high consumer protection standards for businesses that sell renewable energy generation systems to domestic consumers

RetrofitWorks

RetrofitWorks

RetrofitWorks is a not-for-profit cooperative that offers its services at the lowest possible cost to further our mission to lower energy bills, create healthy homes and achieve Net-Zero

Simply Certification

Simply Certification

Simply Certification provides ISO & PAS certifications and works collaboratively to ensure you gain maximum value from audits

Sterling Accreditation

Sterling Accreditation

Sterling has been accrediting Energy Assessors so they can undertake Energy Assessments on all types of buildings throughout the UK since 2009

VELUX

VELUX

VELUX wish to lead the change towards healthier and more sustainable buildings. Creating a healthier indoor experience