Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work or improve the user experience, as well as to provide information to the owners of the site.

One of the cookies we use is essential for operating parts of the site and has already been set (see ‘User session cookie’ below). You may delete or block all cookies from the site through your browser settings, however doing so will result in some parts of the site not working. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them visit

To opt-out of being tracked by Google Analytics across all websites, please visit Google to change your settings.



This is a list of the main cookies set by the TrustMark website and what each is used for:




More information

User Session Cookie     ASP.NET_SessionId Used to pass information between pages on the TrustMark website   Visit the Microsoft website
User Permissions Cookie     .SFROLES-BlueWatch Used to pass permissions between pages on the TrustMark website for a logged-in user  n/a
Login Authentication Cookies    FedAuth
Used as part of the process to identify a user once they have logged in to TrustMark  n/a
Google analytics  _utma
These cookies are used to analyse information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site.  For complete list, go to alytics/devguides/collection/analyticsjs/cookie-usage



This notice describes the privacy policy of 

By registering your details with TrustMark, you accept and consent to the practices described in this Privacy Policy.

Controllers of personal information

Any personal data or sensitive personal data provided to or gathered by will be controlled by TrustMark Ltd (Company No. 05480144), whose registered office is at TrustMark House, 5 Prisma Park, Basingstoke, Hampshire, RG24 8GT. TrustMark is registered with the Information Commissioner’s Office.

References to ‘TrustMark’ in this policy are to the data controller.

What personal information will collect about me?

When you interact with TrustMark, we sometimes receive personal information about you. For example, if you sign up to our eNewsletter or submit a form, you might tell us who you are, your contact details and about an experience you may have had.

Please note when you call us, calls may be recorded for training and quality purposes.

The TrustMark website uses cookies and collects IP addresses. We use IP addresses to analyse trends, administer the website, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information. You can find out more about this in the cookies section of our Privacy Policy.

How will TrustMark use my information?

If you choose to sign up to our eNewsletter or submit a form, we will use your personal information for several purposes, including the following:

To deal with your requests and enquiries

To contact you about any enquiry you have made

To provide you with services (e.g. to send you the eNewsletter if you have signed up to it)

We might also have to disclose and pass your contact details and address to our 3rd party providers, e.g. when dealing with a dispute you may have with our member to resolve it for you, but only with your prior permission.

This information may also be used to improve the service provided via our website, prevent or detect fraud or abuses of our website or the scheme, and enable third parties to carry out technical, logistical or other functions on our behalf.

We will keep your information confidential and TrustMark will not sell, share, transfer or rent the information collected on this site other than as disclosed in this statement. If you have signed up to receive our eNewsletter, you can opt-out of receiving further emails from us at any stage using the unsubscribe link on the eNewsletter.

How secure is the information about me?

TrustMark will at all times comply with the requirements of the Data Protection Act 1998, including ensuring that there are appropriate technological and operational procedures in place to protect our user’s information. When you submit personal data via the website, this is protected both online and offline.

All of our users’ information, not just personal data, has restricted access. Our employees must use password-protected log-in screens to gain entry to restricted information. Furthermore, all employees are kept up to date on our security and privacy practices.  When new policies are added, our employees are notified and/or reminded about the importance of privacy and what they can do to ensure your information is protected.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input.

We maintain physical, electronic, and procedural safeguards to collect, store, and disclose personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Can I find out what personal information TrustMark holds about me?

You may at any time request a copy of the data we hold on you by sending an email to the address at or by written notice to us. A fee of £10 will be charged for this.

What about third-party advertisers and links to other websites?

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

Please be aware that TrustMark is not responsible for the privacy practices or content of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Notices and revisions

Our Privacy Policy might change from time to time. We may email periodic reminders of our notices and conditions unless you have instructed us not to, but you should check out the website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. However, we stand behind the promises we make and will never materially change our policies and practices to make them less protective of your information.

Notifications and changes

If we decide to change our privacy policy, we will notify you of those changes on our Homepage, so our users are always aware of what information we collect, how we use it, and under what circumstances. If any, we disclose it. You will have a choice as to whether or not we use the information in this different manner. We will use information under the changed privacy policy unless you notify us that you wish to unsubscribe.


You may opt-out of receiving information from us by email at any time by sending an email to or by sending a written notice to us.

Contact us

If you have any questions or comments about TrustMark’s Privacy Policy, please contact us via email or write to us at:

TrustMark (2005), Limited Arena Business Centre, The Square, Basing View, Basingstoke, RG21 4EB