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Updated 27th July 2026

Working With Trusted Payments

Secure payments. Greater confidence. Better protection

Why Choose Trusted Payments?

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TrustMark has partnered with Trusted Payments to help TrustMark Registered Businesses offer homeowners a more secure, transparent way to pay for home improvement work.

Home improvement projects often involve significant payments before work is completed. Trusted Payments helps reduce uncertainty by ensuring payments are linked to agreed project milestones, creating confidence for both the homeowner and the business.

Whether you're carrying out a kitchen installation, insulation project or renewable energy installation, Trusted Payments helps build trust from quote to completion.

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Benefits For Your Business

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Stand out from competitors by offering additional customer protection
Receive milestone payments as work is completed
Reduce payment disputes through clear agreed project stages
Provide customers with a professional, transparent experience
Benefit from independent dispute resolution if disagreements arise
Demonstrate your commitment to quality and consumer confidence

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Benefits For Your Customers

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Pay securely as work progresses
Agree project scope, pricing and milestones upfront
Keep all project documents and photos in one place
Benefit from an insurance-backed warranty on completed work
Access independent dispute resolution if needed
Enjoy greater confidence when choosing a TrustMark Registered Business

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See How Trusted Payments Compares

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Not all payment methods provide the same level of protection. See how Trusted Payments helps support both homeowners and TrustMark Registered Businesses throughout a project.

Bank Transfer	Credit Card	Trusted Payments
✅ Fast payment	✅ Familiar payment method	✅ Secure staged payments
❌ No project protection	✅ Some purchase protection	✅ Payments linked to milestones
❌ No dispute support	❌ Doesn't manage the project	✅ Written project agreement
❌ No warranty	❌ No warranty	✅ Insurance-backed warranty
❌ No project records	❌ No project records	✅ Project documentation
❌ Consumer carries most risk	⚠️ Protection after something goes wrong	✅ Confidence from quote to completion

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How It Works

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1. Agree The Project

The homeowner and TrustMark Registered Business agree the scope of work, payment stages and project milestones.

2. Secure Payments

Payments are committed for each stage and released as agreed milestones are completed and approved.

3. Complete With Confidence

Project records, warranties and documentation are stored securely, providing reassurance for both parties long after the work is complete.

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FAQs

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How Do Payments Work?

Your customer commits each milestone amount before you start that stage. When you mark the stage complete and they approve it, the consumer can send you payment. No invoicing, no chasing and you can request the payment to be made.

What Does It Cost Me?

There is an initial £35 project fee, and up to £4 per payment, these are deducted from the consumers completion payment held from the beginning. If you submit the quote to the consumer you can add these fees onto your quote automatically.

What If A Customer Disputes My Work?

The Dispute Resolution Ombudsman assesses it independently and makes a binding decision. That protects you from customers withholding payment unreasonably, and it protects your reputation in a way that arguing publicly never will.

What If A Customer Refuses To Sign off?

The dispute process is available to you as well as to them. It is not a one way protection.

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Download The App

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Every project should end with a handshake, a smile, and satisfaction. When trades can focus on quality work and homeowners can invest with confidence, everyone wins. We're building a community where trust is the foundation, quality is the standard, and better outcomes are the norm.

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Download On The App Store

Download On Google Play

TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.

When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.

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