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Updated 27th July 2026

Working With Trusted Payments

Secure payments. Greater confidence. Better protection

Why Choose Trusted Payments?

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TrustMark has partnered with Trusted Payments to help TrustMark Registered Businesses offer homeowners a more secure, transparent way to pay for home improvement work.

Home improvement projects usually mean paying out large sums before the work is finished, a leap of faith for the homeowner and an uncertain wait for the business. Trusted Payments removes the guesswork. The final payment is secured up front; every other payment is released only when a milestone is met combined with a unique project and post completion warranty and Ombudsman protection for a fixed price.

Whether you're carrying out a kitchen installation, insulation project or renewable energy installation, Trusted Payments helps build trust from quote to completion.

How Trusted Payments actually works: the completion payment is collected up front and held from the start of the project. Every other milestone payment is collected when that milestone is marked complete, but the payment is held for 24 hours before it releases, giving the consumer time to consider.

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Benefits For Your Business

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Win better business by offering independent warranty decided by the Ombudsman
Easier predictable payments, receive milestone payments as work completes
Reduce payment disputes through clear agreed project stages
Provide customers with a professional, transparent App based experience
Benefit from no fee independent dispute resolution if disagreements arise
Demonstrate your commitment to quality and consumer confidence

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Benefits For Your Customers

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Peace of mind from start to after your project is completed
Pay securely as work progresses and agree any amendments
Agree project scope, pricing and milestones upfront and pay when comfortable
Keep all project documents and photos in one place
Benefit from an insurance-backed warranty on completed work
Access independent dispute resolution if needed
Enjoy greater confidence when choosing a TrustMark Registered Business

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See How Trusted Payments Compares

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Not all payment methods provide the same level of protection. See how Trusted Payments helps support both homeowners and TrustMark Registered Businesses throughout a project.

	Bank Transfer	Credit Card	Trusted Payments
Fast Payment	✅	✅	✅
Payments Linked to Milestones	❌	❌	✅
Final Payment Secured Before Work Starts	❌	❌	✅
24-Hour Review Window On Each Payment	❌	❌	✅
Written Project Agreement	❌	❌	✅
Insurance-Backed Warranty	❌	❌	✅
Independent Dispute Resolution	❌	⚠️ After The Fact	✅
Project Documentation Kept	❌	❌	✅

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How It Works

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Agree. Homeowner and business agree scope, pricing and milestones under a fair agreement.
Secure. The completion payment is secured up front and held for the life of the project.
Release. Each milestone is paid on completion, held for a 24-hour review window before funds move.
Complete. Snags are agreed and completed, records, documentation and the insurance backed warranty are stored securely.

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FAQs

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How Do Payments Work?

Your customer commits the completion payment upfront and then at each milestone pay the required amount for the milestone you set. When the consumer marks the stage as complete the consumer sends you the payment. No invoicing, no chasing and you can request the payment to be made.

What Does It Cost Me?

There is a trade on boarding fee of £35 plus VAT only paid, and then a fixed fee per project of £45 inc VAT and up to £4 per payment, these are deducted from the consumers completion payment held from the beginning. If you submit the quote to the consumer you can add these fees onto your quote automatically.

What If A Customer Disputes My Work?

The Dispute Resolution Ombudsman assesses it independently and makes a binding decision. That protects you from customers withholding payment unreasonably, and it protects your reputation in a way that arguing publicly never will.

What If A Customer Refuses To Sign off?

The dispute process is available to you as well as to them. It is not a one way protection but it is also there to protect you.

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Download The App

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Every project should end with a handshake, a smile, and satisfaction. When trades can focus on quality work and homeowners can invest with confidence, everyone wins. We're building a community where trust is the foundation, quality is the standard, and better outcomes are the norm.

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Download On The App Store

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TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.

When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.

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