Helping you find a reliable tradesperson
Tools to Help you Hire a Tradespeople
Whatever project you’re planning, small or large, we're here to help you make the right choices for your home improvement project
Process to Consider When Hiring a Tradesperson
TrustMark is driven by several factors, including helping you make improvements to your home and enhancing the protection you can depend on when making such decisions.
1. Idea - Have a clear idea of the work you want to be done and research the probable cost and timescales. Remember that good people are in demand, so you may need to wait for the right tradesperson to do your work.
2. Quote - Obtain 3 quotes before starting any work. This will give you a range of prices to compare to help you decide who you engage in doing the work
3. Recommendations & References - Ask friends and family for any personal recommendations. Always take up references and speak to previous customers – how did they find the tradesperson to deal with; were they tidy; did they turn up on time; did they keep to the price quoted and time they said the job would take?
4. Contracts - Always use a written contract. Both you and the tradesperson then have a clear written agreement about what is going to be done, when and how much it will cost. It offers you protection should anything go wrong and agree any changes to the contract in writing.
5. Payments & Funding - Don’t just go with the cheapest option or by paying with cash rather than a properly invoiced job which may include VAT. Only pay for work that’s been done and not by advance payments but be aware that you may be asked for a contribution towards materials when they are purchased.
Make sure the tradesperson is registered with TrustMark for the specific trade you need
Download Our Free Home Improvement App
Our free app, launched in Autumn 2022, is aimed at helping you to better understand what you need to know and do when having work done at home.
It guides you through how to engage a tradesperson, what to look for in terms of quality and protection and the questions you should be asking to ensure you get the job done well and to the right standards.
It is particularly helpful for those homeowners less experienced in having work carried out or undertaking major projects.
Created to help you understand every part of the process when undertaking home improvements.
The content will continue to be developed over a period of time with strategic partners to provide you with the confidence required to undertake more simple and complex home improvements
Find a Local Tradesperson
Since we started in 2005, we have been working to help drive-up standards across the industry and improve the protection offered to homeowners when having work done.
We’re a not-for-profit business, which means we can focus on our customers – homeowners and tradespeople - and not on shareholders.
If you’re a homeowner we can help you find a tradesperson who is skilled, trained and competent to carry out the work you need.
Whoever you’re looking for – plumbers, electricians, landscape gardeners, someone to clean your carpet or fit a new TV aerial – our list of TrustMark Registered Businesses includes them
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
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