Information and Guidance for Homeowners

The homeowner section houses everything you would want or need to know before using a TrustMark Registered Business

How we help you

We provide a high level of assurance, certainty and protection to homeowners looking to have work done in and around their homes. TrustMark Registered Businesses are vetted and monitored to ensure they meet required standards in technical competence, customer service and trading practices, so homeowners can be sure they’re making the right choice.

And, if anything should go wrong, homeowners can access a clear, user-friendly dispute resolution process.

Registered Businesses are also expected to provide financial protection to their customers should they cease trading for any reason and be unable to rectify issues.

Home Improvement App

TrustMark has worked in collaboration with the Health and Safety Executive (HSE) to provide practical guidance on the common risks to consider when undertaking home improvement projects

Energy-Efficient Government Schemes

You may be eligible for grants that the Government are running to help improve the energy-efficiency our homes across the UK

Retrofit Your Home

Learn how you can make your home more energy-efficient and save money on your energy bills

Consumer Protection

The TrustMark Finance Protection Oversight Panel is comprised of independent, senior representatives from the legal, finance, insurance and regulatory sectors

Offers and Partners

Gain cashback from some of the UK's leading banks and lenders when making energy-efficient home improvements

Logo Misuse

Consumers are becoming savvier when looking for tradespeople. They no longer take accreditations on face value and are checking with Schemes, Trade Associations and Governing Bodies to ensure businesses have the right to use them