“At last a tradesman that I feel I can trust, very pleased. Would I recommend them? YES”
Paul, Lancashire.
“Very professional, clean and tidy whilst working, very polite, did an excellent job, would highly recommend them”
George, Oxfordshire.
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Government Endorsed Quality
Robust consumer protectionBy choosing a TrustMark organisation you know that via the Scheme Provider mechanism (working to the Framework Operating Requirements and backed up by the Code of Conduct) – you are getting the most robust level of consumer protection available.
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TrustMark Online Directory
Find a reputable tradesperson near youThis section of the website allows you to easily search for a business of any variety that meets the required standards within your local area.
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A level playing field
Competence and quality in all tradesWhen you see the TrustMark logo you know that whether you are hiring an electrician or a tree surgeon, you are engaging with an organisation that meets the required levels of competence, has had their work regularly inspected to ensure consistent quality, and has made a positive commitment to good customer services and trading practices.
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TrustMark Customer Charter
This document outlines exactly what you can expect when you are working with a TrustMark Registered BusinessThis provides total clarity and a positive path forward through the entire customer journey.
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Trading Standards Integration
Keeping you safe from scamsTrustMark is the only scheme that includes an integrated Trading Standards disputes process which offers a controlled and reasonable sanctions process if appropriate.
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Free advice and information
Be prepared, be informedTrustMark provides consumers with free advice and information to ensure you are empowered with as much knowledge as possible ahead of home improvement projects, helping you to make informed decisions and signposting previously unknown options.
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Financial protection
Protect your investmentTrustMark requires that all Registered Businesses provide two-year guarantees and protection for works over £500. You can also protect your investment for as little as £6 through TrustMark's escrow service.
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Consumer reviews
Previous customers of TrustMark Registered Businesses are able to leave reviews on the TrustMark websiteThese reviews are all verified to ensure each review is genuine and businesses are able to respond to reviews, aiding the customer-service process.
