“At last a tradesman that I feel I can trust, very pleased. Would I recommend them? YES”
Paul, Lancashire.
“Very professional, clean and tidy whilst working, very polite, did an excellent job, would highly recommend them”
George, Oxfordshire.
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All TrustMark Registered Firms commit to working to Government endorsed standards
Our Registered Firms are vetted, inspected and commit to working to Government Standardsdetails of which are contained in our Core Criteria which you can download from our useful links page. As you will see in this document, they are checked for 3 cornerstones of quality: good trading practices, good customer service and technical competence.
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Access to consumer advice
TrustMark gives essential advice to consumers to ensure they know how to find a quality tradespersonand don't fall into the trap created by rogues. We also publish a weekly blog which focuses on current issues in trade and consumer protection, written by experts and with practical advice.
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Avoid unnecessary repairs with our Reality Checklist!
TrustMark's Reality Checklist breaks down everything you should be aware of both as a house hunter and homeownerwhich will help you avoid those unnecessary repairs later down the line. To view the full checklist click here.
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All Firms have the ability to offer an Insurance Backed Warranty
This cover work valued between £500 and £50,000.The key benefit here is that you be able to claim even if the firm has ceased trading.
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User-friendly complaints procedure
We offer a clear and user friendly disputes processYou can find the details of how to raise a dispute on the 'If things go wrong' page
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After the work is complete, you can have your say on what you thought about it!
When the work is finished you can share your experienceof using a TrustMark Registered Firm, whether it was good or bad, by leaving feedback on them. If you wish to leave feedback on one of our Registered Firms, please click here.
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Free to download and user-friendly App!
Use our free App which will prompt you to ask the right questionswhen a tradesman is in your home and will allow you to email it to yourself and the tradesman for an instant record of the conversation. You can save photos and even a telephone conversation there.
