TrustMark Press Releases

TRUSTMARK EXPANDING QUALITY ASSURANCE PROGRAMME TO INCLUDE ECO TECHNINCAL MONITORING

May 18, 2021, 13:29 PM by Lilah Woods

We are delighted that from the 1st July TrustMark will be taking over responsibility of Technical Monitoring for the Energy Company Obligation. We are well placed to monitor ECO measures which from this date will be subject to TrustMark’s Quality Assurance Framework.

Within our Framework all TrustMark registered businesses are required to meet a set of standards around conduct, technical competence, and customer service.  To ensure a high quality of workmanship and trading practices TrustMark runs a programme of desktop and on-site inspections. Where we identify a need, we also work with TrustMark registered businesses through their associated trade scheme to drive improvements.

Consumers who use a TrustMark Registered Business to get work done in and around their home are using a business that is signed up to meet standards around: technical competence, a detailed code of conduct and a high standard of customer service. If work completed does not meet these standards there is also a TrustMark dispute resolution process in place.

We are also pleased to announce as part of this expansion of our quality assurance service  we have contracted Bierce Surveying Ltd, specifically to support the delivery of our on-site audits. 

Simon Ayers, CEO, TrustMark said “As a not-for-profit social enterprise we were set-up to increase the protection in place for consumers and drive-up standards of work done in and around the home. Working with Bierce Surveying Ltd will expand our quality assurance programme to include ECO Technical monitoring. Which in turn will further inform our work with industry to highlight good practice and were necessary improve standards”.

Neil Bowles, Quality Assurance & Surveying Director of Bierce Surveying Ltd, added: “Bierce is delighted to be working with TrustMark to deliver part of the TrustMark quality assurance monitoring programme. Our passion for quality and consumer satisfaction matches that of TrustMark”.

Consumers can access TrustMark registered businesses via our online directory www.trustmark.org.uk/find-a-tradesperson.

If a tradesperson would like to register with TrustMark they can find out more via our website www.trustmark.org.uk/tradespeople/join-through-trustmark

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Media enquiries

Email: pressoffice@trustmark.org.uk

Lilah Woods, Head of Communications TrustMark, Mobile: 07769711348

Notes for editors

TrustMark was established in 2005 in conjunction with Government, industry bodies and consumer protection groups.  Since this time, in response to the industry led, Government-commissioned Each Home Counts (EHC) review, the TrustMark remit has expanded to include all Repair, Maintenance and Improvement (RMI), Energy Efficiency and Retrofit measures, providing a level playing field of quality for consumers having work carried out in or around their home. 

TrustMark operates within a Master Licence Agreement issued by the Government’s Department for Business, Energy and Industrial Strategy (BEIS). 

TrustMark is a ‘not for profit’ social enterprise, who takes pride in continually investing in the scheme, supporting Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors.

When a consumer uses a TrustMark registered business, they are engaging an organisation that has been vetted to meet required standards, and has made a commitment to good customer service, technical competence, and trading practices.

TrustMark work with a network of scheme providers to ensure registered business adhere to and maintain these standards.  To ensure a high quality of workmanship and trading practices TrustMark runs a programme of desktop and on-site inspections to inform our work with schemes.

In addition, if a problem does arise, TrustMark offers a range of remedies to give further protection to consumers.

Consumers can access TrustMark registered businesses via our online directory www.trustmark.org.uk/find-a-tradesperson.

If a tradesperson would like to register with TrustMark they can find out more via our website www.trustmark.org.uk/tradespeople/join-through-trustmark