TrustMark Press Releases


Feb 7, 2019, 12:33 PM by User Not Found
TrustMark, the Government Endorsed Quality Scheme for tradespeople, has joined the ‘Friends Against Scams’ campaign to protect and prevent vulnerable people falling victim to scams.
Simon Ayers, CEO of TrustMark with Michele Manson, Business Team Manager of Buckinghamshire and Surrey Trading Standards

Basingstoke, UK
 (6 February 2019) – TrustMark, the Government Endorsed Quality Scheme for tradespeople, has joined the ‘Friends Against Scams’ campaign to protect and prevent vulnerable people falling victim to scams. 

The National Trading Standards (NTS) Scams team welcomed TrustMark’s Chief Executive Officer, Simon Ayers, as a SCAMbassador to help them to protect everyone from scams and the damage they cause.   Together with the organisation, Simon will encourage all TrustMark employees, Scheme Operators and Registered Firms to become 'friends' and empower them and their wider communities to ‘Take a Stand Against Scams’. 

Simon Ayers, CEO of TrustMark, said: “Scams often target the most vulnerable people in society, but the reality is that anyone can become a victim of scams and it can have both a financial, as well as emotional impact on victims.  We are really proud to join in with the work of the NTS Scams Team to highlight the scale of the problem and prevent people from being victims of scams.   By pledging our support, together we can drive this initiative forward to achieving a scam-free community.”

Louise Baxter, Team Manager, National Trading Standards Scams Team added: "The tactics used by the criminals leave victims socially isolated and ashamed of telling their friends and families what's really going on behind closed doors.  It is fantastic to such a great organisation like TrustMark in the community to help us tackle this problem on a national level and I would encourage all those that are interested in showing their support to join the campaign and be part of our growing ‘friends’ network."

Scams affect millions of people across the UK and cost consumers an estimated £5-10 billion of detriment of each year. Scams are a pervasive, criminal threat, which in addition to the financial damage can also cause serious detrimental, long-term psychological effects and ultimately destroy lives. 

For further information about TrustMark visit
For more information about becoming a Friend Against Scams, please visit:


Issued on behalf of TrustMark – For further information, logo or images, please contact:  Georgina Watkins ( / 07595 158460) or Laura Bean ( / 07487 681581).

Notes to Editors 

About TrustMark
  • TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home. When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that has been thoroughly vetted to meet required standards and has made a considerable commitment to good customer service, technical competence and trading practices.
  • By ensuring all Registered Business adhere to and maintain these standards through our expert network of Scheme Providers TrustMark gives consumers increased confidence and choice.  Additionally, in the event that a problem does arise, TrustMark offers a range of remedies to give further protection to consumers. 
About National Trading Standards
  • National Trading Standards provides leadership influence, support and resources to help combat consumer and business detriment locally, regionally and nationally.
  • The National Trading Standards Board is a group of senior and experienced local government heads of trading standards, representing all trading standards services across England and Wales. The Board has been set up by the Government as part of changes to the consumer protection landscape and an enhanced role for trading standards.
National Trading Scams Team
  • The National Trading Standards Scams Team works in partnership with other agencies across the country to identify and support victims of mass marketing fraud.