As thousands of homeowners are taking advantage of reformed planning laws to extend their homes, TrustMark, the Government endorsed quality mark for tradesmen, is providing advice and tools to help homeowners and tradesmen to build and maintain a strong working relationship.
Simon Ayers, Chief Executive of TrustMark, said: “When embarking on any building project of this size, homeowners must be particularly well informed. The relationship between customer and builder becomes critical – these are not quick or cheap jobs to undertake.
TrustMark has the tools in place already to help both consumers and tradesmen have a better conversation, to ask all the right questions and to keep a record of what they have agreed.
“TrustMark’s ‘Talk to your tradesman’ app helps improve communications as well as ensuring any misunderstandings are avoided from day on. It is a vital means to get people started on any home repair, maintenance and improvement job and enables homeowners to have more confident conversations with a tradesman before they accept a quote for work to be done in or around their home.
“We would always advise anyone considering building an extension, conservatory, loft conversion or other major building work to use a contract with their tradesmen. But if you’re not intending to draw up a proper contract when the job goes ahead, the app is probably the next best thing as it acts as a safeguard for both parties involved as it will be a useful record of what has been previously discussed and agreed.”
All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.
Issued on behalf of TrustMark - For further information, please contact:
Georgina Watkins, Tel: 07595 158460, Email: firstname.lastname@example.org
Notes to Editors
- TrustMark is the Government endorsed quality scheme that signposts people to reputable local tradespeople. It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS).
- TrustMark is not an advertising directory or a website that sells leads. As a not-for-profit organisation it does not make money from consumers.
- TrustMark’s website has an easy to use UK wide postcode search facility, which provides details of more than 22,500 licensed trades and has the largest database of accredited tradesmen in the country.
- All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme covering all domestic trades that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.
- TrustMark firms make a commitment to work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure.
- TrustMark’s ‘talk to your tradesman’ app helps homeowners ask all the right questions and to have better conversations with a tradesman before they accept a quote for work to be done in or around their home. To download the free app, follow the link from www.trustmark.org.uk/apps. A paper copy of the questions and guidance is also available to download from www.trustmark.org.uk/apps/print/.