TrustMark Press Releases

Stay Safe - Don't let a bogus gas installer put your family at risk

Sep 11, 2014, 13:20 PM by Georgina Watkins

With Gas Safety Week (15 - 21 September 2014) upon us, B&ES (the Building & Engineering Services Association), who operate the free consumer advice service the Heating Helpline, and TrustMark, the only Government-endorsed ‘find a tradesman scheme’, have issued a timely reminder to homeowners to steer clear of bogus gas installers.  There are thousands of them working in the UK carrying out over 250,000 jobs each year; apart from putting lives at risk it is costing around £100 million a year just to rectify this unsafe work.  And barely a week goes by without another prosecution brought against an unregistered gas fitter who has carried out illegal work.

Roderick Pettigrew, Chief Executive of B&ES, comments, “Every week families and especially OAPs fall victim to bogus gas fitters who don’t have the skills or qualifications to work on gas appliances, which is specialist work and potentially very dangerous.

“Poorly installed gas work can cause explosions or carbon monoxide poisoning, which can be fatal and can also cause serious long-term health problems.

Stay Safe - Don't let a bogus gas installer put your family at risk

“Don’t simply rely on the recommendation of a friend or use a plumber that has done work for you in the past – anyone you are thinking of hiring to carry out gas work in your home must be Gas Safe registered and you should always ask to see their Gas Safe Register identity card and contact the Register immediately on 0800 408 5500[1] if you have any concerns or if you think the gas fitter is using a falsified ID card.”

An easy way to find a qualified, registered gas installer is to use the Heating Helpline free advice service.  Not only are they all Gas Safe registered but they are also all members of TrustMark, which is backed by the Government.

“By employing the services of TrustMark registered tradesmen, homeowners can be assured that they are using a firm that operates to Government-endorsed standards, with a standard of workmanship that has been independently verified” said Mr Pettigrew.

Simon Ayers, Chief Executive of TrustMark, added, “Gas Safety Week is a great national safety campaign and a seriously important message to drive home to all homeowners.  Staying safe in your home is paramount so we strongly advise anyone who is considering having any work carried out on their gas boilers or gas appliances to only use reputable firms that have been assessed and qualified and are Gas Safe registered.

“By using TrustMark registered heating engineers, consumers will have assurance and peace of mind that the work will be carried out to a consistently high professional standard and will be done in the best way to ensure a safe job to a quality standard.”  

For more information about Trustmark visit:  For advice on home heating and energy saving, including how to locate a qualified, registered heating engineer, visit: or call 0800 810 8303.


Issued on behalf of B&ES (the Building & Engineering Services Association) by Next Step Marketing Ltd

B&ES Media enquiries to:  Heather Lambert. 
Tel:  +44(0)1256 472020; Fax:  +44(0)1256 471010; E-mail:

TrustMark Media enquiries to: Georgina Watkins.  Tel: +44 7595 158460; E-Mail: 

Notes to editors


Since its formation in 1904, B&ES, the Building & Engineering Services Association (formerly the HVCA) has represented the interests of companies engaged in a wide range of building and engineering services including domestic heating and renewable technologies.

B&ES members are subject to regular, third-party inspection and assessment of their technical competence and commercial capability, carried out by an independent certification body at least every three years.

B&ES members who undertake gas installations are registered with Gas Safe – the gas safety watchdog body – and are also members of

TrustMark, the Government-endorsed scheme designed to direct customers towards reliable tradespeople.

B&ES operates the Heating Helpline ( to provide consumers with free, impartial advice on every aspect of home heating.

Gas Safety Week is a national safety campaign to raise awareness of gas safety in the UK’s 23 million gas fuelled homes.  It is coordinated by Gas Safe Register with support from the gas industry including retailers, manufacturers, consumer bodies and the public.


TrustMark is the Government endorsed quality scheme that signposts people to reputable local tradespeople.  It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS).

All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices.  TrustMark is the only scheme covering all domestic trades that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.

TrustMark firms make a commitment to work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure.