TrustMark Press Releases

TrustMark Cleans Up With A New Trade

May 29, 2014, 08:20 AM by Georgina Watkins

Homeowners looking to clean their carpets, soft furnishings and hard flooring can now search for reputable cleaners through TrustMark, the Government endorsed quality mark for  tradesmen, and be confident that the cleaning care and management of their homes will be carried out by high quality professionals working to government endorsed standards. 

The National Carpet Cleaners Association (NCCA) has achieved scheme operator status for TrustMark, which will enable their members to now apply for TrustMark status so they can be found by homeowners using the TrustMark postcode search facility.  The TrustMark service  across all of its trades has an average of over 600,000 tradesmen’s details displayed each month. 

All NCCA members who join TrustMark will now carry the TrustMark quality mark to give additional protection and reassurance to their customers, as well as complying with high standards of workmanship and trading practices. 

Founded in 1968, the National Carpet Cleaners Association (NCCA) is the UK trade association for professionals handling the cleaning, restoration, repair and protection of carpets and soft furnishings, with the more recent addition of hard floor coverings. The Association comprises a steadily increasing number of member companies based throughout the UK, many offering additional services such as curtain-cleaning, remedial work on carpet fittings, stain-resisting treatments, and restoration work after flood or fire.  It is widely recognised as the authoritative source of information and advice on all aspects of the industry.

 Paul Pearce, Chief Executive of the NCCA, said:

 “We welcome the opportunity to work with TrustMark and are delighted to have achieved scheme operator status.  This is effectively the best recognition we can get from Government for our industry - the 'Gas Safe' standard for carpet and upholstery cleaners.  It is a positive step forward for the NCCA as we are now in a position to offer our members the opportunity to generate more business from homeowners who care about quality. 

Our aim is to ensure that the public recognise the NCCA as meeting the highest standards within the cleaning industry, and by being TrustMark approved, we will be able to deliver a competitive advantage for our members.   Together we can promote best practice in all aspects of running a cleaning business.”

The TrustMark scheme operator license was recently awarded to the NCCA following a thorough assessment of all its processes for vetting and inspecting contractors as well as its customer service policies, compliance audits, quality management and complaint handling procedures.  TrustMark now has 29 scheme operators with over 14,500 inspected and registered firms across the UK for all the key trades that work inside and outside the home.

For further information and to stay up-to-date with developments at TrustMark, visit www.trustmark.org.uk. For further information on the NCCA, visit www.ncca.co.uk

ENDS

Issued on behalf of TrustMark - For further information, please contact:

Georgina Watkins, Tel: 07595 158460, Email: georgina@georginawatkins.com

Notes to Editors

About TrustMark 

  1. TrustMark is the Government endorsed quality scheme that signposts people to reputable local tradesmen. It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS).
  2. TrustMark is not an advertising directory or a website that sells leads.  As a not-for-profit organisation it does not make money from consumers.
     
  3. TrustMark’s website has an easy to use UK wide postcode search facility, which provides details of more than 22,500 licensed trades and has the largest database of accredited tradesmen in the country.
     
  4. All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.
     
  5. TrustMark firms make a commitment to work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure.
     

About the National Carpet Cleaners Association 

  1. Founded in 1968, the National Carpet Cleaners Association (NCCA) is the UK trade association for professionals handling the cleaning, restoration, repair and protection of carpets and soft furnishings, with the more recent addition of hard floor coverings.
  2. The NCCA is widely recognised as the authoritative source of information and advice on all aspects of the cleaning industry.
     
  3. In 1982, the NCCA was invited to become a founder member of the British Cleaning Council, the organisation which co-ordinates the affairs of virtually every aspect of the UK cleaning industry.
     
  4. In 2010, together with BSI British Standards and in association with a range of industry experts, the NCCA launched a professional code of practice (PAS86 - Publicly Available Specification). The ‘code’ is the industry standard publication for carpet cleaning technicians and covers the professional inspection, maintenance, cleaning and restoration of textile floor coverings. It is the only UK produced code of practice available for these trades.