TrustMark Press Releases


Apr 25, 2014, 14:06 PM by User Not Found

ARB Approved Contractors from the Arboricultural Association are now be able to assure their customers that their tree care and management will be carried out by high quality operatives approved to Government-endorsed standards. 

The Association has achieved scheme operator status for TrustMark, the Government-backed quality mark for tradesmen who do work inside and outside the home. This enables all existing ARB Approved Contractors to apply for TrustMark status so that they can be found by homeowners using the TrustMark post code search facility. The TrustMark service has over 500,000 tradesmen’s details displayed each month.

All Arboricultural Association approved contractors who join TrustMark will now carry the TrustMark badge to give additional protection and reassurance to consumers.

The Arboricultural Association was founded in 1964 and is the largest body in the UK for the amenity tree care professional. Celebrating its 50th year, the Association promotes the sustainable management of trees in areas where people live, work and play and also delivers professional standards and guidance whilst ensuring responsible management of trees.

The TrustMark scheme operator license was awarded in April to the Association following a thorough assessment of all its processes for vetting and inspecting contractors as well as its customer service policies, compliance audits, quality management and complaint handling procedures.  TrustMark now has 29 scheme operators with over 14,500 inspected and registered firms across the UK for all the key trades that work inside and outside the home.

Paul Smith, Technical Officer Arboricultural Association said:

"It is an exciting development for the Association to have been approved as a TrustMark scheme operator, particularly at a time when TrustMark is being relaunched by the Government.  The TrustMark certification will complement our existing contractor accreditation which is very much health, safety and environment driven, and includes on-site competence checks, giving a greater customer focus and guarantee. 

"Many of our contractors work principally in the domestic sector and regularly have to compete for work against unscrupulous contractors and individuals. The loser here being the poor consumer who is often left with a big ‘hole in their wallets’, coupled with stress and worry.  TrustMark's strap-line “Government endorsed standards” conveys a very strong and reassuring message for both our members and their customers.  We are looking forward to supporting TrustMark and flying the flag for the greater good of the consumer….power to the people!”

Ray Ferris, TrustMark’s Head of Quality and Regulatory Affairs, said:

“The Arboricultural Association put in a first-rate application which the Board was pleased to approve. It has demonstrated a willingness to embrace the high standards and responsibilities we expect of all scheme operators, and the opportunity to work and grow with TrustMark.  Customers can feel confident in a TrustMark-registered contractor coming to them via the Association.”

To stay up-to-date with developments at TrustMark, visit  For further information about the Arboricultural Association visit


Issued on behalf of TrustMark - For further information, please contact:

Georgina Watkins, Tel: 07595 158460, Email:

Notes to Editors


  1. TrustMark is the Government endorsed quality scheme that signposts people to reputable local tradesmen. It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS).


  2. TrustMark’s website has an easy to use UK wide postcode search facility, which provides details of more than 21,000 licensed trades and has the largest database of accredited tradesmen in the country.


  3. All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.


  4. TrustMark firms make a commitment to work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure.

The Arboricultural Association

  1. Since 1964 the Arboricultural Association has been the national body in the UK and Ireland for the amenity tree care professional in either civic or commercial employment at craft, technical, supervisory, managerial or consultancy level. There are currently over 2,000 members of the Arboricultural Association in a variety of membership classes.


  2. The Charitable objective of the Arboricultural Association is to Advance the Science of Arboriculture for the Public Benefit.  It does this by setting standards, promoting standards and enabling Compliance. 


  3. The Arboricultural Association’s Website is