Updated 3rd March 2026
What to do if You're Unhappy with the Quality of Building Work
Complaints can range from minor issues with the expected quality of the work to formal complaints about work left in a dangerous condition
What Happens if I'm not Happy with the Work?
Recognising Signs of Poor Workmanship
Documenting Evidence of Poor Quality
Reviewing the Building Contract and Guarantees
Communicating with the Builder
Filing a Formal Complaint
Taking Legal Action
Preventing Future Issues
When Safety is a Concern
Moving Forward with Confidence
FAQs
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Whether the job is big or small, there are certain steps we advise you to take
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TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
