Updated 20th April 2026
No Contract With Your Builder? Here Is What You Can Do
This guide sets out what your rights are, what practical steps to take, and how to protect yourself on future projects.
You Probably Have a Contract, Even Without Paperwork
What the Law Says and How It Protects You
Gather Your Evidence Now
Start by Raising the Issue in Writing
What to Do If the Builder Does Not Respond or Resolve the Problem
When Legal Action May Be the Right Step
What If the Builder Has Disappeared or Is No Longer Trading?
Protect Yourself Before Work Begins
Blog
Whether the job is big or small, there are certain steps we advise you to take
Repair and Maintenance Guide
This guide offers practical advice on home repairs, covering permissions, safety, certificates, and when to hire qualified experts
Electrical safety at Christmas
TrustMark’s seasonal guide to staying electrically safe this Christmas
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
