Helping your Registered Businesses and consumers with our Dispute Resolution Process
Resolving Disputes
Stage 1 - Make contact with the Registered Business that carried out the work
Stage 2 - Escalate to the appropriate Scheme Provider
Stage 3 - Dispute Resolution Ombudsman
TrustMark’s Role and Responsibilities in relation to complaints
Make a Complaint Against a TrustMark Registered Business
Make a Complaint Against TrustMark
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
