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‎If Things Go Wrong

Helping your Registered Businesses and consumers with our Dispute Resolution Process

Summary


Resolving Disputes

Stage 1 - Make contact with the Registered Business that carried out the work

Stage 2 - Escalate to the appropriate Scheme Provider

Stage 3 - Dispute Resolution Ombudsman

TrustMark’s Role and Responsibilities in relation to complaints

Make a Complaint Against a TrustMark Registered Business

Make a Complaint Against TrustMark

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Trustmark. Government Endorsed Quality

TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.

When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.

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