TrustMark is a quality mark which operates a framework under which 26 scheme operators work in the RMI (repair, maintenance and improvement) sector, including trade associations, local government trading standards teams, and independent scheme operators. These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark scheme operators to promote improved RMI sector standards, and tackle related issues such as better enforcement. All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.
The TrustMark Core Criteria will now be reviewed and updated every year. This is an 18 page document setting out the standards they have to operate to and detailing:
Many of our approved scheme operators insist their tradesmen meet higher standards due to the requirements of the particular specialist trade and it is always worth finding out exactly what they require of their members so that you know what you are entitled to expect.
In return, you as the customer are expected to: