Welcome to the TrustMark website. By using this website you
agree to be bound by the terms set out below.
Information accessed via this site
The information presented is intended as a general guide only.
TrustMark may change these terms at any time by posting changes
While we take all reasonable steps to ensure the accuracy of the
information accessed via this website we cannot guarantee or give
any warranty as to the accuracy, timeliness or completeness of any
information or material appearing on it. TrustMark, its Board,
employees or associates will not accept any liability caused by any
When employing a TrustMark tradesman always check they are
'licensed' for all the trades / work you are asking them to carry
out. This can be done by looking on our website by searching under
the 'trade' then their 'company name' and finally 'more
information' - you will then see a list of the 'only' trades that
the firm is licensed for under the protection and standards offered
Domestic Use Only
The TrustMark scheme is for use by homeowners only i.e. members
of the public and not for use by commercial organisations. It is
recommended that companies visit Construction Line at
When Employing a Tradesman
It is assumed that you will follow best practice and be specific
and set out a detailed, clear brief when requesting at least three
Ask friends and family for a recommendation and check the
TrustMark website at www.trustmark.org.uk to ensure that the
tradesmen are registered for the particular trades you require.
Use a firm that advertises using a landline phone number and be
very wary of those only willing to give you a mobile number.
Seek references, speak to previous customers and if a reasonable
sized job, visit previous jobs.
Don't just go with the cheapest, consider your ability to
communicate with the firm and the quality of their work.
Only pay for work that has been done and not by advance
payments. If materials need to be bought in advance by the
tradesmen, it is reasonable that the customer is asked to pay a
fair percentage of these costs as the job progresses.
Always use a written contract, as it offers you protection if
anything does go wrong.
Agree in writing any changes to the agreed contract value and
ensure these are agreed in writing before the work is done.
TrustMark owns all copyright, database rights and all similar
rights in this site and the information contained in it both in the
UK and elsewhere in the world.
Anyone accessing this site is entitled to view any part of it
and to print or download extracts to a local hard disk for
personal, non-commercial use. If you wish to copy, reproduce,
republish, download, post, broadcast, transmit, make available to
the public or otherwise use anything on this website, you must
obtain prior written permission from TrustMark.
The terminology 'Tradesmen or Tradesman' is a generic term used
for all approved tradespeople irrespective of gender.
This site and its content are provided 'as is' excluding
warranties of any kind, either express or implied. We accept no
liability for functions contained on the site and make no warranty
that the site will operate uninterrupted or error-free or that any
defect will be corrected. We do not warrant that the site is
compatible with your computer equipment or that the site or its
server is free of errors, viruses, worms or bugs and we shall not
be liable for any damage you may suffer as a result of such
These terms shall be governed by and interpreted in accordance
with the laws of England and Wales.