Whether the job is big or small, there are certain steps we advise you to take. For your own protection, please take a few minutes to read this advice. Following these guidelines could save you time, money and a lot of stress.
They are 'licensed' for all the trades / work you are asking them to carry out. This can be done by looking on our website by searching under the 'trade' then 'their company name' and finally 'more information' - you will then see a list of the 'only' trades that the firm is licensed for under the protection and standards offered by TrustMark.
To follow best practice and:-
On the 13 June 2014 the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013 No. 3134 came into force.
These regulations now apply to contracts concluded on or after 13 June 2014. On this date, the Distance Selling Regulations 2000 and the Off Premises (Doorstep) Regulations 2008 were revoked.
Many of the information provisions are already required by existing legislation and will be familiar to businesses. However some are new, some examples include:
Schedule 1 to the regulations lists the information to be provided for on-premises contracts,
Schedule 2 to the regulations lists the information to be provided for distance and off-premises contracts,
Where cancellation rights exist, all distance and off-premises sellers covered by the regulations will need to provide the cancellation form in Schedule 3.
If a firm is TrustMark registered, it is working to a code of practice set down by an approved Scheme Operator and standards that give you greater confidence and protection. To find out more about the Government-backed standards for approved tradesmen/firms, see: Standards. View information on how to avoid rogue traders.
We don't expect TrustMark tradesmen to walk on water - but we do expect them to do a good job. TrustMark registered firms are checked and monitored against recognised British, international or industry standards. We aim to ensure you receive a good standard of workmanship and that any complaint will be treated fairly if there is a problem. If you are unhappy with the service you have received from a TrustMark registered firm, follow the guidance in: If things go wrong
A tradesman's/firm's trading record and financial position is checked when they first join the scheme. But such checks can never guarantee a firm will not hit financial difficulties - that's why we insist all registered firms offer you the opportunity to buy a Warranty giving you some increased protection if the firm should go out of business. To find out more about standards for approved Scheme Operators and their firms see: Standards
TrustMark's approved Scheme Operators (which include trade associations, local authorities / Trading Standards, certification inspection schemes and commercial organisations) check the performance of their registered firms.
We do. The TrustMark team monitors approved Scheme Operators on behalf of the TrustMark Board. The Board reviews each approved scheme operator's performance, taking into account an independent assessment of the quality of their work, how they handle complaints, and so on. To find out more about the Government-endorsed standards for approved Scheme Operators see: Standards