Terms of use
Welcome to the TrustMark website. By using this website you agree to be bound by the terms set out below.
Information accessed via this site
The information presented is intended as a general guide only. TrustMark may change these terms at any time by posting changes online.
While we take all reasonable steps to ensure the accuracy of the information accessed via this website we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. TrustMark, its Board, employees or associates will not accept any liability caused by any inaccuracy.
Registered Trades
When employing a TrustMark tradesman always check they are 'licensed' for all the trades / work you are asking them to carry out. This can be done by looking on our website by searching under the 'trade' then their 'company name' and finally 'more information' - you will then see a list of the 'only' trades that the firm is licensed for under the protection and standards offered by TrustMark.
Domestic Use Only
The TrustMark scheme is for use by homeowners only i.e. members of the public and not for use by commercial organisations. It is recommended that companies visit Construction Line at www.constructionline.co.uk.
When Employing a Tradesman
It is assumed that you will follow best practice and be specific and set out a detailed, clear brief when requesting at least three quotes.
Ask friends and family for a recommendation and check the TrustMark website at www.trustmark.org.uk to ensure that the tradesmen are registered for the particular trades you require.
Use a firm that advertises using a landline phone number and be very wary of those only willing to give you a mobile number.
Seek references, speak to previous customers and if a reasonable sized job, visit previous jobs.
Don’t just go with the cheapest, consider your ability to communicate with the firm and the quality of their work.
Only pay for work that has been done and not by advance payments. If materials need to be bought in advance by the tradesmen, it is reasonable that the customer is asked to pay a fair percentage of these costs as the job progresses.
Always use a written contract, as it offers you protection if anything does go wrong.
Agree in writing any changes to the agreed contract value and ensure these are agreed in writing before the work is done.
Copyright Notice
TrustMark owns all copyright, database rights and all similar rights in this site and the information contained in it both in the UK and elsewhere in the world.
Anyone accessing this site is entitled to view any part of it and to print or download extracts to a local hard disk for personal, non-commercial use. If you wish to copy, reproduce, republish, download, post, broadcast, transmit, make available to the public or otherwise use anything on this website, you must obtain prior written permission from TrustMark.
Privacy Policy
We take the issue of privacy and security of data very seriously. Any personal data submitted to TrustMark, including information you provide when registering a complaint you want us to investigate, asking for further information or for other communication purposes, will not be sold to third party suppliers for direct marketing. TrustMark also complies with current data protection requirements, and will store and process information in full compliance with your rights under the Data Protection Act.
Your Rights
You have the right to ask TrustMark for a copy of the personal data held about you and to request that TrustMark corrects any inaccuracies in that information.
Cookies
The TrustMark website does not use cookies.
Terminology
The terminology 'Tradesmen or Tradesman' is a generic term used for all approved tradespeople irrespective of gender.
No Warranty
This site and its content are provided 'as is' excluding warranties of any kind, either express or implied. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or bugs and we shall not be liable for any damage you may suffer as a result of such destructive features.
These terms shall be governed by and interpreted in accordance with the laws of England and Wales.