If a firm is TrustMark registered, it is working to a code of practice set down by an approved Scheme Operator and standards that give you greater confidence and protection. To find out more about the Government-backed standards for approved tradesmen/firms, see: Standards
We don't expect TrustMark tradesmen to walk on water - but we do expect them to do a good job. TrustMark registered firms are checked and monitored against recognised British, international or industry standards. We aim to ensure you receive a good standard of workmanship and that any complaint will be treated fairly if there is a problem. If you are unhappy with the service you have received from a TrustMark registered firm, follow the guidance in: If things go wrong
A tradesman's/firm's trading record and financial position is checked when they first join the scheme. But such checks can never guarantee a firm will not hit financial difficulties - that's why we insist all registered firms offer you the opportunity to buy a Warranty giving you some increased protection if the firm should go out of business. To find out more about standards for approved Scheme Operators and their firms see: Standards
TrustMark's approved Scheme Operators (which include trade associations, local authorities / Trading Standards, certification inspection schemes and commercial organisations) check the performance of their registered firms.
We do. The TrustMark team monitors approved Scheme Operators on behalf of the TrustMark Board. The Board reviews each approved scheme operator's performance, taking into account an independent assessment of the quality of their work, how they handle complaints, and so on. To find out more about the Government-endorsed standards for approved Scheme Operators see: Standards