How to become a Scheme Operator

If you are a trade association, non-trade association, certification body, local authority or a retail organisation operating an approved panel of contractors, please do talk to us about the benefits of joining TrustMark.

Scheme Operators have to prove to the TrustMark Board that they can demonstrate a commitment to raising standards in the industry.

You must be able to show that you can manage the scheme impartially, with no commercial conflicts of interest or anything that might jeopardise consumer confidence.

You must also have the financial strength and resources, and the administrative and technical capability, to operate the proposed scheme, plus quality accreditation or certification for your systems and processes.

Beyond this, we look at everything from your code of practice for member firms and how you would assess and monitor firms, to how you care for your customers, manage their complaints and any disciplinary issues, and the sort of warranty cover you provide.

For further information and a free consultation, contact the team at TrustMark on 01344630 804.

Benefits for Scheme Operators:

1. Public recognition that your organisation's membership criteria, monitoring process and complaints procedure meet Government-backed standards
2. Support from a sustainable PR and marketing campaign 
3. The chance to generate new business leads for your member firms
4. Marketing benefits to help you recruit and retain members
5. A flexible and pragmatic approval process - you tell us how you satisfy the TrustMark minimum standards and achieve our objectives
6. Useful independent feedback on the performance of your systems and processes
7. A high-level, independent complaints review service to help settle disputes about the way complaints have been handled
8. Forum to discuss common issues and new areas of best practice.