TrustMark Press Releases


Jul 19, 2018, 09:06 AM by User Not Found

TrustMark is delighted to announce that HIES is the latest organisation to join TrustMark as a Scheme Operator.

The Home Insulation & Energy Systems Contractors Scheme (HIES) is a Chartered Trading Standards Institute approved Consumer Code for the renewable sector. The HIES Code of Practice requires that consumers are dealt with professionally, courteously and sympathetically.  Any products installed by HIES members must be fit for purpose, installed professionally and come with comprehensive guarantees which are covered by specialist insurance, providing consumers with a high level of protection and peace of mind. 

HIES aspires to deliver world class dispute resolution services and provides consumers with free access to a frontline complaints team, mediation, independent inspections (at their discretion) and free access to an independent ombudsman. Now a TrustMark Scheme Operator, HIES members can choose to become TrustMark Registered Businesses in order to demonstrate to their customers that they are part of the Government Endorsed Standards Scheme.

HIES Founder, Tony Pickup commented:

“The whole purpose of HIES is to provide the most robust level of consumer protection possible when it comes to renewable energy products.  Therefore it made sense to become a TrustMark Scheme Operator as our installers can demonstrate they are able to deliver the kind of competence and quality expected of the Government Endorsed Standards Scheme, along with the certainty that if there is a problem, HIES as an organisation has a suite of remedies to ensure satisfaction.”

TrustMark CEO Simon Ayres commented on this latest development:

“It is great news that HIES have been accepted as a Scheme Operator for TrustMark.  As we move forward as an organisastion it is increasingly important to work with businesses like HIES that can ensure customers receive the same level of protection and satisfaction when having renewable energy products installed, as they should with any other trade.

As TrustMark develops we look forward to working with many other organsiations to continue to drive standards and widen choice for consumers seeking to improve their homes.”