TrustMark, the Government-endorsed scheme for home improvement firms and all trades in and around the home, has welcomed the publication of the Each Home Counts review (also known as the Bonfield Review) which is seeking to improve consumer protection in energy efficiency and renewable energy measures.
Liz Male MBE, chairman of TrustMark and a member of the review's Implementation Board, said: "The publication of this report is just one milestone on the journey, and there is much more work going on already. But this review does present the most important opportunity I've seen in the last 10 years to bring the key Government departments, industry bodies and consumer protection schemes like TrustMark together, with a more coordinated approach to raising standards in this vital area of home improvement.
"We know what exists now is simply not good enough. The extent of poor practices and sub-standard work is unacceptable, and the families affected will need a great deal of support over the coming months and years to rectify the damage that has been done.
"The UK is also far too fragmented in the way we attempt to certify technical competence, identify quality or provide consumer protection. There are too many uncoordinated and duplicating quality schemes promoted by central Government, let alone the plethora of badges offered in the private sector. This is not an effective way to build investor or public confidence in a fast-developing new area of home improvements, and it's not helpful to the thousands of excellent businesses and tradespeople who work in this sector, nor the customers they seek to serve.
“Indeed, if we can get the new quality standards framework right for the Bonfield Review then this can also support work to tackle poor customer service and rogue traders in other areas of the domestic repair, maintenance and improvement industry, and even beyond that to other markets too.
"In the meantime, I'm pleased to see that the review highlights the exemplar provided by TrustMark's work with the Gas Safe Register. As the report points out, this is the sort of collaboration that could support the roll-out for all energy efficiency and renewable energy measures in the future. TrustMark can provide a wrap-around consumer protection element to robust technical schemes, and the combination brings quick, cost-effective benefits to tradespeople and consumers alike."
The Each Home Counts review was jointly commissioned by the Department for Business, Energy and Industrial Strategy (BEIS) and the Department for Communities and Local Government (DCLG). BEIS manages the licences for schemes such as TrustMark, the Green Deal and Microgeneration Certification Scheme. DCLG manages the Competent Persons Scheme and supervises Building Regulations.
The review’s work is continuing apace. Its objective is to ensure that there is a robust and effective quality and standards framework to support and protect consumers when they install energy efficiency and renewable energy measures in their homes, and in the event that such home improvements go wrong.
The report contains 27 high-level recommendations, proposing a quality and standards framework for home energy efficiency and renewable energy measures which includes:
Liz Male chaired the Skills and Training work stream of the review, and is currently leading the work on the development of its proposed Code of Conduct and Customer Charter.
Read the Each Home Counts review report at:
You can provide feedback on the review and its recommendations until 31 January 2017 to firstname.lastname@example.org.
As part of the implementation phase there will also be further opportunities for stakeholder engagement, and further information will be made available in early 2017.
Issued on behalf of TrustMark - For further information or photos, please contact:
Georgina Watkins, Tel: 07595 158460, Email: email@example.com
Notes to Editors
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home