TrustMark Press Releases


Nov 4, 2014, 12:37 PM by Georgina Watkins

TrustMark, the Government endorsed quality mark for tradesmen, is supporting this year’s National Consumer Week ‘Good neighbours stop rogue traders’ campaign (3-7 November), led by the Trading Standards Institute (TSI), Citizens Advice and the National Trading Standards Board, to tackle rogue doorstep traders preying on elderly and vulnerable neighbours. 

With as many as 170,000 incidents of doorstep crime occurring nationally each year, the 'Good Neighbours Stop Rogue Traders' campaign encourages neighbours, friends, families and carers to nominate themselves to discourage rogue traders. These traders often cold call and offer to carry-out repairs which are poor quality, unnecessary and charged at extortionate prices, sometimes even driving the victim to the bank to withdraw money or threatening them.

Simon Ayers, Chief Executive of TrustMark said: “This is a great campaign and a critically important message to drive home, particularly to younger homeowners as well as older people. Rogue traders bring misery to thousands of households. It’s disgraceful that some traders rip people off on their own doorstep.  Not all doorstep sellers are bogus but homeowners need to be wary of people dropping in on them and offering special deals or telling them that their property is unsafe and needs urgent work.

“I would urge homeowners who are thinking of having any work carried out on their home or garden to only use reputable firms they know or that can be properly checked out. And never be pressurised into making a decision on the spot – there’s nothing that can’t wait until you have had time to do some checks. 

Simon adds: “As well as checking a tradesman’s ID, it is as important to check exactly which trades a firm is registered for and is capable of delivering.  Organisations like TrustMark are here to signpost people to the trustworthy and reliable firms, with tradesmen who are properly vetted, insured and working to the well-established Government-endorsed standards.  Trust your instincts and remember it’s OK to say no. It’s your doorstep and your decision. Never feel embarrassed to ask the person to just leave.”

TSI Chief Executive Leon Livermore, said: "This campaign gives power back to communities that have been blighted by rogue traders and prevents those most at risk from becoming victims of doorstep crime.  While trading standards officers strive to track down and prosecute rogue traders, community intervention is the first step in preventing detriment caused by doorstep crime. The 'Good Neighbours Stop Rogue Traders' campaign highlights the impact community-spirit and the goodness of neighbours, friends and relatives can have in making Britain a safer place."

For more information about Trading Standards National Consumer Week go to Good neighbours stop rogue traders or to view the winning video by Kevin Turner, an amateur film maker, click here Good Neighbours.

For further information on TrustMark or to search for a TrustMark-registered firm, visit


Issued on behalf of TrustMark - For further information, please contact:

Georgina Watkins, Tel: 07595 158460, Email:

Notes to Editors


  1. TrustMark is the Government endorsed quality scheme that signposts people to reputable local tradespeople. It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS).


  2. TrustMark is not an advertising directory or a website that sells leads.  As a not-for-profit organisation it does not make money from consumers.


  3. TrustMark’s website has an easy to use UK wide postcode search facility, which provides details of more than 22,500 licensed trades and has the largest database of accredited tradesmen in the country.


  4. All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme covering all domestic trades that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.


  5. TrustMark firms make a commitment to work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure.