TrustMark Press Releases


Oct 22, 2014, 10:14 AM by Georgina Watkins

Homeowners in Greater Manchester looking to carry out home improvements and repairs on their properties will be able to search with confidence for reputable and expert tradespeople through a new partnership announced today between TrustMark, the Government-endorsed quality mark for tradesmen, and Greater Manchester Chamber of Commerce.

The alliance will encourage tradespeople to join the only Government-endorsed scheme that covers the full range of trades in and around the home. By becoming TrustMark registered, tradespeople will be able to provide homeowners with greater protection and more reassurance that they are dealing with trusted tradespeople working to Government-endorsed standards. All firms will also have their trading records, customer service standards and their technical skills checked by an independent qualified expert.

A recent survey by TrustMark of over 2,000 British homeowners found that incompetent tradespeople have cost homeowners in the North West of England an estimated £1.3 billion over the last year. It also revealed that almost one in five (18%) have had to have at least part of the work re-done at an average cost of £455 per household in the last 12 months. 

To celebrate the partnership, an event was held last night at Emirates Old Trafford with local  firms in attendance to understand how they can grow their business by joining the TrustMark scheme.

Speaking at the event, Mark Rigby, who has been registered with TrustMark since 2009, said: “Trustmark is the only scheme that, not only is government backed but also through on site inspections and ongoing independent assessments, gives that real peace of mind to the prospective client that I am going to be reliable, trustworthy and will give them a quality service and work to an agreed code of practice.”

Commenting on the new partnership, Jocelyne Underwood, Construction Sector Lead of Greater Manchester Chamber of Commerce, said: “By launching the Trustmark scheme we are looking to recognise and work with tradespeople who take pride in their work and want to be known as a reputable business. Furthermore, we want to work with these organisations to understand any training needs they might have and to support business growth.”

Simon Ayers, Chief Executive of TrustMark, added: “We are always looking for better ways to increase the visibility of TrustMark so we are delighted that our partnership with the Chamber will not only help homeowners to find good quality tradespeople to improve or repair their properties, but it will also provide reputable trades the opportunity to thrive through reputational benefits, increased business opportunities and quality referrals from the TrustMark website and other signposting channels.”

To find out how to become a TrustMark tradesperson, visit or email or for further information on TrustMark visit


Issued on behalf of TrustMark – For further information, photos or logos, please contact:

Georgina Watkins, Tel: 07595 158460, Email:

Notes to Editors

  • ComRes interviewed 2,678 British homeowners online between the 14th and 20th March 2014 on behalf of WithPR. Data were weighted to be representative of all GB adults aged 18+. ComRes is a member of the British Polling Council and abides by its rules. Full data tables are available at

About TrustMark

  1. TrustMark is the Government endorsed quality scheme that signposts people to reputable local tradespeople. It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS).


  2. TrustMark is not an advertising directory or a website that sells leads.  As a not-for-profit organisation it does not make money from consumers.


  3. TrustMark’s website has an easy to use UK wide postcode search facility, which provides details of more than 22,500 licensed trades and has the largest database of accredited tradespeople in the country.


  4. All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme covering all domestic trades that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction.


  5. TrustMark firms make a commitment to work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure.

About Greater Manchester Chamber of Commerce

  • Greater Manchester Chamber is the largest Chamber of Commerce in the UK.
  • We provide first-class business support through a range of tailored services and networking opportunities and use our influence with local and central government to lobby on behalf of our members as the voice of the Greater Manchester business community.
  • The Chamber is an independent, not-for-profit private company, working to create a better business environment for its members. 
  • The Chamber covers Manchester, Salford, Wigan, Bolton, Bury, Rochdale, Oldham, Trafford, Tameside and  Stockport
  • We are an accredited member of the British Chambers of Commerce – one of only 53 chambers across the UK.
  • Greater Manchester Chamber was founded in 2004, but traces its roots back to 1794.