Guidance Help
We understand that any home improvement project can be stressful.  We recommend you follow these steps when employing tradespeople to work in or around your home in order to find the business that best suits your needs, potentially saving you time and money.

Initial Checks

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    Check our website

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    Get quotes

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    Vet potential firms on Google

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    Seek references

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    Personal recommendatons

Once you've selected a business

Keep evidence to hand
Always agree everything in writing - even the smallest changes. In the event there are problems, it will be useful to have this evidence and it will offer you protection if anything goes wrong.  You can also take photographs to record the difference between before and after project completion.  To make this process easier, you can manage all communications with TrustMark Registered Businesses in the secure, free and convenient Consumer Portal.
Use Payment Protection
You can use the TrustMark Payment Protection service to ensure money is only released in a series of agreed stages.  The business will get 100% of the payment if you have received everything that was agreed in your contract at the start of the project. This low-cost service provides assurance and peace-of-mind to all parties.

Important information

On 13 June 2014 the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013 No. 3134 came into force.

These regulations now apply to contracts concluded on or after 13 June 2014. On this date, the Distance Selling Regulations 2000 and the Off Premises (Doorstep) Regulations 2008 were revoked. Read the full document here.