We understand that any home improvement project can be stressful.  We recommend you follow these steps when employing tradespeople to work in or around your home in order to find the business that best suits your needs, potentially saving you time and money.

Initial Checks

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    Check our website

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    Get quotes

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    Vet potential firms online

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    Seek references

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    Personal recommendations

Once you've selected a tradesperson

Keep evidence to hand
Always agree everything in writing - even the smallest changes. In the event there are issues later in the process, it will be useful to have this evidence and it will offer you protection if anything goes wrong. You can also take  photographs to record the difference between the project before and and after completion.
Use Escrow
You can use the TrustMark Escrow payment protection service to ensure money is only released in a series of agreed stages.  The tradesperson will get 100% of the payment if the customer receives everything they were promised at the outset - giving assurance and peace-of-mind to both parties.

Important information

On 13 June 2014 the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013 No. 3134 came into force.

These regulations now apply to contracts concluded on or after 13 June 2014. On this date, the Distance Selling Regulations 2000 and the Off Premises (Doorstep) Regulations 2008 were revoked. Read the full document here.