How to protect yourself from rogues and cowboys

I've seen so many horror stories on TV - what should I do to protect myself

The best way to protect yourself from rogue traders is to use a TrustMark registered firm and to follow our Essential Advice

I can't seem to find the specialist I need through TrustMark - where should I go for help?

In the unlikely event that you can't find a TrustMark registered firm local to you on our website then your best option is to follow the general guidance given on our Essential Advice page.

If a particular trade association is an approved scheme operator for TrustMark, does that mean that all its member firms are approved to work on my home?

No. Some schemes do not not apply the full TrustMark standards and requirements to all their members, only to a specific group of them. But only firms that are registered with TrustMark can display the TrustMark logo, so that's the main thing to look out for.

When you use this website to search for a registered firm you will only be presented with TrustMark approved tradesmen/firms. Always look for the TrustMark logo and if in doubt check with us on 01344 630 804.

I've been recommended to use a builder who is not registered with TrustMark - should I go ahead and use them?

We cannot vouch for the performance of any firm that is not TrustMark registered. We recommend you to follow the general guidance given in our Essential Advice section and take advice.